{"id":12046,"date":"2021-11-27T09:33:00","date_gmt":"2021-11-27T09:33:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=12046"},"modified":"2022-01-12T08:19:42","modified_gmt":"2022-01-12T08:19:42","slug":"musteri-memnuniyetini-arttirmanin-yollari","status":"publish","type":"post","link":"http:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-arttirmanin-yollari\/","title":{"rendered":"B\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol"},"content":{"rendered":"
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B\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rmak, i\u015fletmeler i\u00e7in \u00e7ok \u00f6nemlidir. \u00c7evrimi\u00e7i kanallar ile sat\u0131\u015flar\u0131 art\u0131rmak ger\u00e7ekte oldu\u011fundan \u00e7ok daha kolay g\u00f6r\u00fcn\u00fcr fakat durum pek de \u00f6yle de\u011fildir. Sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131r\u0131rken bir yandan da m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmelisiniz. Bu yaz\u0131da size bahsedece\u011fimiz 9 ipucu m\u00fc\u015fteri memnuniyetiniz i\u00e7in olumlu geri d\u00f6n\u00fc\u015fler alman\u0131za olanak sa\u011flayacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fteri G\u00f6r\u00fc\u015flerini ve Referanslar\u0131n\u0131 G\u00f6sterin\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bulundu\u011fumuz d\u00f6nemde, m\u00fc\u015fteri geri bildirimi hi\u00e7 bu kadar \u00f6nemli olmam\u0131\u015ft\u0131. Ne mutlu ki sizden memnun olan m\u00fc\u015fterileriniz sizin i\u00e7in en \u00f6nemli \u015feylerden birini, yani referanslar\u0131n\u0131z\u0131 sizin i\u00e7in sa\u011flayabilir. Memnun m\u00fc\u015fterilerinizden ald\u0131\u011f\u0131n\u0131z referanslar \u00fcr\u00fcn sayfalar\u0131n\u0131zda, a\u00e7\u0131l\u0131\u015f sayfalar\u0131n\u0131zda,\u00a0fiyatland\u0131rma<\/a> sayfan\u0131zda hatta ana sayfan\u0131zda g\u00f6r\u00fcnebilir.\u00a0<\/span>\n\nBenzer \u015fekilde g\u00fcven hissi, potansiyel m\u00fc\u015fterinin zihninde markan\u0131z hakk\u0131nda daha olumlu bir alg\u0131 olu\u015fturdu\u011fundan ve potansiyel olarak teredd\u00fctlerin \u00fcstesinden gelebildi\u011finden, \u00e7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rman\u0131n m\u00fckemmel bir yolu olabilir. \u0130\u015fletmenizin ticaret odas\u0131 \u00fcyeli\u011fi ve etkileyici bir memnun m\u00fc\u015fteri listesi varsa, potansiyel m\u00fc\u015fterilerinizin bunu bildi\u011finden emin olun. M\u00fc\u015fterilerinizin g\u00fcveni bu sayede daha da artacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Para \u0130ade Garantisi Sunun\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bir t\u00fcketicinin bir \u015fey sat\u0131n almama karar\u0131ndaki en g\u00fc\u00e7l\u00fc fakt\u00f6rlerden biri riskten ka\u00e7\u0131nmad\u0131r. Bu \u00e7o\u011fu zaman finansal bir risktir. Neden birisi \u00fcr\u00fcnlerinizi sat\u0131n almal\u0131 ? Ya i\u015flerine yaramazsa veya m\u00fc\u015fteri onlar\u0131 be\u011fenmezse ? K\u00fc\u00e7\u00fck \u00e7aptaki sat\u0131n al\u0131mlar bile \u201cal\u0131c\u0131n\u0131n pi\u015fmanl\u0131\u011f\u0131\u201d riskini ta\u015f\u0131yabilir, bu nedenle para iade garantisi sunarak bu riski ortadan kald\u0131r\u0131n.\nPotansiyel m\u00fc\u015fteri<\/a> i\u00e7in risk fakt\u00f6r\u00fc ortadan kald\u0131r\u0131ld\u0131\u011f\u0131nda sat\u0131n alma olas\u0131l\u0131klar\u0131 da o kadar y\u00fcksek olacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Her Soruyu Cevaplay\u0131n Ve \u0130tirazlar\u0131 G\u00f6z \u00d6n\u00fcnde Bulundurun\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7evrimi\u00e7i sat\u0131\u015f yapmaya \u00e7al\u0131\u015f\u0131rken d\u00fc\u015febilece\u011finiz en tehlikeli tuzaklardan biri, potansiyel m\u00fc\u015fterilerinizin \u00fcr\u00fcn\u00fcn\u00fcz, hizmetiniz ve hatta pazar\u0131n\u0131zla alakal\u0131 bilgiler hakk\u0131nda varsay\u0131mlarda bulunmakt\u0131r. Bir\u00e7ok \u015firket yanl\u0131\u015fl\u0131kla m\u00fc\u015fterilerinin satt\u0131klar\u0131 \u00fcr\u00fcn hakk\u0131nda ger\u00e7ekte bildiklerinden daha fazlas\u0131n\u0131 bildi\u011fine inan\u0131r. Bu da, yan\u0131ts\u0131z sorular veya ele al\u0131namayan itirazlarla sonu\u00e7lan\u0131r. Her ikisi de sat\u0131\u015fa zarar verebilir. \u00dcr\u00fcn\u00fcn\u00fcz hakk\u0131nda akl\u0131n\u0131za gelebilecek her soruyu d\u00fc\u015f\u00fcn\u00fcn ve sayfan\u0131zda yan\u0131tlay\u0131n. Benzer \u015fekilde, bir potansiyel m\u00fc\u015fterinin teklifiniz hakk\u0131nda sahip olabilece\u011fi her olas\u0131 itiraz\u0131 d\u00fc\u015f\u00fcn\u00fcn ve bunun \u00fcstesinden gelin. Bunu yaparken m\u00fc\u015fterilerinizin bilin\u00e7li bir karar vermelerini sa\u011flam\u0131\u015f olursunuz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Al\u0131c\u0131lar\u0131n\u0131z\u0131 Ayr\u0131nt\u0131l\u0131 Bir \u015eekilde \u0130nceleyin Ve Onlar\u0131 Hedefleyin\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Facebook reklamverenlerine sunulan hedefleme se\u00e7eneklerine daha \u00f6nce bakt\u0131ysan\u0131z, Facebook’ta kullan\u0131c\u0131lar\u0131 hedefleyebilece\u011finiz \u015fa\u015f\u0131rt\u0131c\u0131 ayr\u0131nt\u0131 d\u00fczeyini g\u00f6rm\u00fc\u015f olabilirsiniz.\u00a0Reklamverenler, kullan\u0131c\u0131lar\u0131 evlerinin, kazand\u0131klar\u0131 \u00fcniversitenin metrekaresine g\u00f6re hedefleyebilirler.\n\nA\u00e7\u0131k\u00e7as\u0131, bu d\u00fczeyde bir \u00f6zg\u00fcnl\u00fck, al\u0131c\u0131 ki\u015filikleriniz i\u00e7in biraz abart\u0131l\u0131 olabilir, ancak ideal m\u00fc\u015fterilerinizi ne kadar iyi tan\u0131rsan\u0131z, onlar\u0131n ya\u015famlar\u0131na \u00f6zel olarak haz\u0131rlanm\u0131\u015f, \u00f6zenle haz\u0131rlanm\u0131\u015f mesajlara yan\u0131t verme olas\u0131l\u0131\u011f\u0131n\u0131z da o kadar y\u00fcksek olur.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fterilerinizi Etkilemek \u0130\u00e7in Takip E-Postas\u0131 Kullan\u0131n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ne yaz\u0131k ki, \u00e7o\u011fu i\u015fletme i\u00e7in dijital m\u00fc\u015fteri deneyimi<\/a> , m\u00fc\u015fterinin paras\u0131 ellerine ge\u00e7ti\u011fi zaman son bulur. M\u00fc\u015fteri elde tutulmak isteniyorsa, bu durum korkun\u00e7 bir hatad\u0131r. \u00c7evrimi\u00e7i sat\u0131\u015f hacmini art\u0131rmak i\u00e7in yararl\u0131 bir takip prosed\u00fcr\u00fcn\u00fcz oldu\u011fundan emin olun. \u00c7\u00fcnk\u00fc m\u00fc\u015fterileriniz sipari\u015f detaylar\u0131n\u0131,m\u00fc\u015fteri hizmetleri<\/a> bilgilerini ve sat\u0131n alabilece\u011fi benzer \u00fcr\u00fcnlere ula\u015fabilmekten ho\u015flan\u0131rlar. M\u00fc\u015fterilerinizi size kredi kart\u0131 bilgilerini verir vermez unutmay\u0131n.\n\nBir \u015fey sat\u0131n ald\u0131ktan sonra onlara ne kadar \u00e7ok ilgi g\u00f6sterirseniz, memnun m\u00fc\u015fterilere d\u00f6n\u00fc\u015fmekle kalmayacak, ayn\u0131 zamanda gidip arkada\u015flar\u0131na bilgi verecek olan son derece sad\u0131k m\u00fc\u015fteri olma olas\u0131l\u0131klar\u0131 da o kadar y\u00fcksek olacakt\u0131r. Onlara, sizden tekrar sat\u0131n almalar\u0131 i\u00e7in te\u015fvikler i\u00e7eren, d\u00fc\u015f\u00fcnceli, faydal\u0131 bir takip e-postas\u0131 g\u00f6nderin. Nas\u0131l yaparsan\u0131z yap\u0131n, m\u00fc\u015fterilerinize kendilerini de\u011ferli hissettirin. \u0130\u015flemleri de\u011fil, ili\u015fkileri d\u00fc\u015f\u00fcn\u00fcn.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Daha Etkileyici Reklam Kampanyalar\u0131 \u0130\u00e7in M\u00fc\u015fterilerinizin Sesini Kullan\u0131n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Eri\u015fiminizi geni\u015fletmek ve yeni kitleler bulmak i\u00e7in PPC ve \u00fccretli sosyal medya<\/a> kullanman\u0131z\u0131n yan\u0131nda kampanyalar\u0131n\u0131zda kulland\u0131\u011f\u0131n\u0131z dil de, sat\u0131\u015f oranlar\u0131n\u0131z \u00fczerinde muazzam bir etkiye sahip olabilir fakat d\u00f6rd\u00fcnc\u00fc bir ipucu da m\u00fc\u015fterilerinizin sesini kullanmakt\u0131r.\n\nM\u00fc\u015fterinin sesi, belirli bir mesajla hedeflenen t\u00fcketicinin ihtiya\u00e7lar\u0131, istekleri, beklentileri ve isteksizlikleri bir araya getiren bir pazar ara\u015ft\u0131rmas\u0131 tekni\u011fidir. Bu s\u00fcre\u00e7 genellikle pazar ara\u015ft\u0131rmas\u0131 ve odak grup testleri s\u0131ras\u0131nda m\u00fc\u015fterilerin kendileri taraf\u0131ndan kullan\u0131lan dili ve ifadeleri i\u00e7erir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sosyal Medyay\u0131 Kullanarak Potansiyel M\u00fc\u015fterilerinizle Konu\u015fun\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sosyal medya arac\u0131l\u0131\u011f\u0131yla potansiyel m\u00fc\u015fterilerle aktif kat\u0131l\u0131m, ger\u00e7ek sat\u0131\u015flar \u00fczerinde ihmal edilebilir bir etkiye sahip oldu\u011fu d\u00fc\u015f\u00fcn\u00fcld\u00fc\u011f\u00fcnden, bir\u00e7ok i\u015fletme taraf\u0131ndan potansiyel bir sat\u0131\u015f arac\u0131 olarak g\u00f6z ard\u0131 edilir. Asl\u0131nda bu, marka bilinirlili\u011fi,m\u00fc\u015fteri memnuniyeti<\/a> ve sat\u0131\u015f art\u0131rman\u0131n en iyi yollar\u0131ndan biridir. Potansiyel m\u00fc\u015fterilerin tekliflerinizle ilgili sorular\u0131na h\u0131zl\u0131 ve d\u00fcr\u00fcst yan\u0131tlar vermek, sat\u0131\u015flar\u0131 art\u0131rman\u0131n m\u00fckemmel bir yoludur \u00e7\u00fcnk\u00fc potansiyel m\u00fc\u015fterilere ne kadar fazla ilgi g\u00f6sterirseniz, insanlar\u0131n sizden sat\u0131n almak isteme olas\u0131l\u0131\u011f\u0131 da o kadar artar.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Olabildi\u011fince \u00c7ok \u00d6deme Se\u00e7ene\u011fi Sa\u011flay\u0131n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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T\u00fcketicilerin mal ve hizmet i\u00e7in ger\u00e7ekte nas\u0131l \u00f6deme yapacaklar\u0131 konusunda her zamankinden daha fazla se\u00e7ene\u011fi var ve herkes American Express kullanmay\u0131 tercih etmiyor.\n\nMobil cihazlarda giderek daha pop\u00fcler hale gelen yeni hizmetler de dahil olmak \u00fczere daha fazla \u00f6deme se\u00e7ene\u011fi sunarak, potansiyel m\u00fc\u015fterilerin size paralar\u0131n\u0131 vermelerini kolayla\u015ft\u0131r\u0131yorsunuz.\n\n\u00a0Elbette, sitenizi t\u00fcm bu se\u00e7enekleri i\u00e7erecek \u015fekilde optimize etmek zor olabilir ancak bunu yapmak \u00e7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rman\u0131n harika bir yoludur.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00d6deme S\u00fcrecinde M\u00fc\u015fterilerin \u00dcr\u00fcnlerden Vazge\u00e7mesini En Aza \u0130ndirgeyin\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Business Insider’a g\u00f6re, yaln\u0131zca ge\u00e7en y\u0131l tamamlanmam\u0131\u015f al\u0131\u015fveri\u015f sepetlerinde yakla\u015f\u0131k 4 trilyon $ de\u011ferinde \u00e7evrimi\u00e7i \u00fcr\u00fcn terk edildi ve bunlar\u0131n %63’\u00fc potansiyel olarak geri kazan\u0131labilirdi. Bu ger\u00e7ekten dudak u\u00e7uklatan bir istatistik ve \u00f6deme s\u00fcrecinizi tamamlaman\u0131n ne kadar \u00f6nemli oldu\u011funu ortaya koyuyor.\n\n\u00d6deme i\u015fleminde m\u00fc\u015fterilerin vaz ge\u00e7mesini azaltmak, d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131z \u00fczerinde inan\u0131lmaz bir etkiye sahip olabilir. Ziyaret\u00e7ilerin sitenizi kullanmas\u0131n\u0131 ve sitenizde gezinmesini m\u00fcmk\u00fcn oldu\u011funca kolayla\u015ft\u0131rman\u0131z gerekti\u011fi gibi, satt\u0131\u011f\u0131n\u0131z \u015feyi ger\u00e7ekten sat\u0131n almalar\u0131n\u0131 da kolayla\u015ft\u0131rmal\u0131s\u0131n\u0131z.\n\n\u00d6deme i\u015fleminizdeki gereksiz ad\u0131mlar\u0131 ortadan kald\u0131r\u0131n, gereksiz alanlar\u0131 atlay\u0131n, m\u00fc\u015fterilerinizi zaman a\u015f\u0131m\u0131na u\u011fratmay\u0131n ve ba\u015ftan ba\u015flamalar\u0131n\u0131 sa\u011flay\u0131n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

B\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol \u00c7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rmak, i\u015fletmeler i\u00e7in \u00e7ok \u00f6nemlidir. \u00c7evrimi\u00e7i kanallar ile sat\u0131\u015flar\u0131 art\u0131rmak ger\u00e7ekte oldu\u011fundan \u00e7ok daha kolay g\u00f6r\u00fcn\u00fcr fakat durum pek de \u00f6yle de\u011fildir. Sat\u0131\u015flar\u0131n\u0131z\u0131 art\u0131r\u0131rken bir yandan da m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmelisiniz. Bu yaz\u0131da size bahsedece\u011fimiz 9 ipucu m\u00fc\u015fteri memnuniyetiniz […]<\/p>\n","protected":false},"author":1,"featured_media":12052,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-12046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-memnuniyeti"],"yoast_head":"\nB\u00f6l\u00fcm 2: \u00c7evrimi\u00e7i Sat\u0131\u015flarda M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in \u0130zlenilmesi Gereken 9 Yol - CREAFONE<\/title>\n<meta name=\"description\" content=\"\u00c7evrimi\u00e7i sat\u0131\u015flar\u0131 art\u0131rmak, i\u015fletmeler i\u00e7in \u00f6nemlidir fakat bir yandan da m\u00fc\u015fteri memnuniyetini art\u0131rmak i\u00e7in \u00e7\u00f6z\u00fcmler \u00fcretmelisiniz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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