{"id":12290,"date":"2021-12-06T08:29:00","date_gmt":"2021-12-06T08:29:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=12290"},"modified":"2022-01-05T19:48:56","modified_gmt":"2022-01-05T19:48:56","slug":"cagri-merkezi-metrikleri","status":"publish","type":"post","link":"http:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-metrikleri\/","title":{"rendered":"2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12290\" class=\"elementor elementor-12290\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228be4 elementor-widget elementor-widget-heading\" data-id=\"3228be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6a295 elementor-widget elementor-widget-image\" data-id=\"ee6a295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-1024x683.jpg\" class=\"attachment-large size-large wp-image-12303\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-768x512.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-1536x1024.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-2048x1365.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-16x12.jpg 16w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-1200x800.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/12\/businesswoman-call-center-office-1980x1320.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:gray\">\u00c7a\u011fr\u0131 merkezi KPI ile nas\u0131l \u00f6l\u00e7ebilirsiniz? Ya da \u00e7a\u011fr\u0131 merkezinin dikkat etmesi gereken \u00e7a\u011fr\u0131 merkezi metrikleri nelerdir? Her i\u015fletmenin ba\u015far\u0131y\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fc, farkl\u0131 \u00e7a\u011fr\u0131 merkezi metrikleri bulunmaktad\u0131r. Se\u00e7ilen her \u00f6l\u00e7\u00fcm, bir i\u015fletmenin hedeflerine ve g\u00f6sterdi\u011fi performansa ba\u011fl\u0131d\u0131r. \u0130\u015fletmelerinize mutlu m\u00fc\u015fteriler kazand\u0131rmak i\u00e7in, a\u015fa\u011f\u0131daki \u00e7a\u011fr\u0131 merkezi performans metriklerine g\u00f6z atabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34975b1 elementor-widget elementor-widget-heading\" data-id=\"34975b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c7a\u011fr\u0131 Merkezi Metrikleri\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t\n \t<li><span style=\"font-weight: 400;\">S\u0131radaki Ortalama S\u00fcre<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortalama \u0130\u015flem S\u00fcresi<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortalama Ta\u015f\u0131ma Oran\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0130leti\u015fim Kalitesi<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vazge\u00e7me Oran\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0130lk Arama \u00c7\u00f6z\u00fcm\u00fc<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doluluk Oran\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00fc\u015fteri Memnuniyeti<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce138d elementor-widget elementor-widget-text-editor\" data-id=\"dce138d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li aria-level=\"1\"><b>S\u0131radaki Ortalama S\u00fcre<\/b><\/li>\n<\/ul>\n<p style=\"color:gray\">\u00c7a\u011fr\u0131 merkezinin uygulayabilece\u011fi \u00f6nemli metriklerden biri, s\u0131radaki ortalama s\u00fcresi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr. M\u00fc\u015fterilerin \u00e7a\u011fr\u0131 merkezi temsilcilerine ula\u015fmadan \u00f6nce ortalama ne kadar s\u00fcre bekledi\u011fini \u00f6l\u00e7\u00fcmlemek, \u00e7a\u011fr\u0131 merkezleri i\u00e7in olduk\u00e7a \u00f6nemlidir. Al\u0131c\u0131lar, uzun s\u00fcre telefonda beklemekten ho\u015flanmazlar. Bu y\u00fczden <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/musteri-hizmetleri\/\">m\u00fc\u015fteri hizmetleri <\/a>, al\u0131c\u0131lar\u0131 bekletirken onlar\u0131 kaybetmeyecek bir \u00e7\u00f6z\u00fcm plan\u0131 olu\u015fturmal\u0131d\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8cc35 elementor-widget elementor-widget-text-editor\" data-id=\"7f8cc35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Ortalama \u0130\u015flem S\u00fcresi<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">\u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fterilerini bekletirken, ayn\u0131 zamanda bekleme s\u0131ras\u0131nda s\u0131k\u0131lmamalar\u0131n\u0131 sa\u011flamas\u0131 gerekmektedir. IVR sistemi arac\u0131l\u0131\u011f\u0131yla, m\u00fc\u015fterilerinize e\u011flenceli m\u00fczik dinletebilir veya i\u015fletmeniz hakk\u0131nda faydal\u0131 bilgiler vererek, onlar\u0131 me\u015fgul edebilirsiniz. Ayr\u0131ca belirli bir s\u00fcre hatta bekleyen al\u0131c\u0131lara, geri arama \u00f6zelli\u011fi se\u00e7ene\u011fi sunabilir ve onlar\u0131n memnun olmas\u0131n\u0131 sa\u011flayabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c782aa elementor-widget elementor-widget-text-editor\" data-id=\"6c782aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>\u0130leti\u015fim Kalitesi<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">\u00c7a\u011fr\u0131 merkezinin uygulayabilece\u011fi \u00f6nemli metriklerden bir di\u011feri ise; m\u00fc\u015fteri hizmetlerinin ileti\u015fim kalitesidir. \u00c7a\u011fr\u0131 merkezi temsilcilerinin ileti\u015fim kalitesi ve profesyonelli\u011fi olduk\u00e7a \u00f6nem ta\u015f\u0131maktad\u0131r. Bu y\u00fczden ileti\u015fim kalitesinin performans\u0131n\u0131 \u00f6l\u00e7erek, t\u00fcketicinin al\u0131c\u0131 ho\u015fnutlu\u011funu art\u0131r\u0131labilmektedir. M\u00fc\u015fteri hizmetinin olas\u0131 problemlerini belirlemek i\u00e7in kom\u00fcnikasyon kalitesine dikkat etmek gerekir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a0f14 elementor-widget elementor-widget-text-editor\" data-id=\"f1a0f14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Hizmet Yan\u0131t S\u00fcresi<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">Yan\u0131t s\u00fcresi, \u00e7a\u011fr\u0131 merkezinin \u00f6zellikle dikkat etmesi gereken \u00f6l\u00e7\u00fcmlerden biridir. \u00c7a\u011fr\u0131 merkezlerinin ortalama hizmet seviyesi 80\/20&#8217;dir. Bu, \u00e7a\u011fr\u0131 merkezinizin gelen aramalar\u0131n y\u00fczde 80&#8217;ini 20 saniyede yan\u0131tlad\u0131\u011f\u0131 anlam\u0131na gelmektedir. \u00c7a\u011fr\u0131 merkezinin hizmet seviyesini art\u0131rmak i\u00e7in cevaplama s\u00fcresini \u015f\u00fcphesiz azaltmak gerekmektedir. \u0130\u015fletmenizle ileti\u015fim kurmak isteyen m\u00fc\u015fterileriniz i\u00e7in, m\u00fcthi\u015f hizmet sa\u011flayan bir \u00e7a\u011fr\u0131 merkezi ar\u0131yorsan\u0131z Creafone \u00e7a\u011fr\u0131 merkezini tercih edebilirsiniz. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/\">Creafone<\/a> , e\u011fitimli kadrosu ve verdi\u011fi kaliteli hizmet ile m\u00fc\u015fterilerinizi bekletmeyerek, onlar\u0131n sorular\u0131n\u0131 h\u0131zl\u0131 ve pratik \u015fekilde \u00e7\u00f6zmeye yard\u0131mc\u0131 olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa72c50 elementor-widget elementor-widget-text-editor\" data-id=\"aa72c50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Vazge\u00e7me Oran\u0131<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">M\u00fc\u015fteriler ileti\u015fim merkezini arayarak, uzun bir s\u00fcre m\u00fc\u015fteri temsilcisini bekledi\u011finde aramay\u0131 sonland\u0131rmaktad\u0131r. Bu durum, terk etme oran\u0131n\u0131z\u0131 etkilemektedir. Ayr\u0131ca k\u00f6t\u00fc yaz\u0131lm\u0131\u015f IVR komut dosyas\u0131, uzun bekleme s\u00fcresi, k\u00f6t\u00fc bekletme m\u00fczi\u011fi veya karma\u015f\u0131k IVR se\u00e7enekleri gibi bir\u00e7ok fakt\u00f6r \u00e7a\u011fr\u0131 merkezinin hizmet kalitesini d\u00fc\u015f\u00fcrebilmektedir.\n\nTalkdesk raporuna g\u00f6re, \u00e7a\u011fr\u0131 merkezleri i\u00e7in ortalama terk oran\u0131 %12&#8217;dir. Baz\u0131 \u00e7a\u011fr\u0131 merkezlerinde ise bu oran, %2 veya %5\u2019e d\u00fc\u015fmektedir. \u00d6rne\u011fin, m\u00fc\u015fterilerin kolayca rakip firmaya ge\u00e7ebilece\u011fi e-ticaret sekt\u00f6r\u00fcnde %5&#8217;lik bir terk etme oran\u0131 i\u015fletme i\u00e7in maliyetli olabilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9caf8 elementor-widget elementor-widget-text-editor\" data-id=\"1d9caf8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>\u0130lk Arama \u00c7\u00f6z\u00fcm\u00fc<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">Bir\u00e7ok i\u015fletme, ilk \u00e7a\u011fr\u0131 \u00e7\u00f6z\u00fcm\u00fcn\u00fc (FCR) en de\u011ferli metrik olarak kabul etmektedir. SQM taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rmaya g\u00f6re, FCR oran\u0131n\u0131z\u0131 y\u00fckseltmek, <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-artirmak-icin-etkili-yontemler\/\">m\u00fc\u015fteri memnuniyeti<\/a> art\u0131\u015f\u0131yla do\u011fru orant\u0131l\u0131d\u0131r. Kurumlar, FCR deki her %2&#8217;lik art\u0131\u015f i\u00e7in m\u00fc\u015fteri memnuniyetinde %2&#8217;lik bir iyile\u015fme elde edilebilmektedir. Ayr\u0131ca d\u00fcnya standartlar\u0131nda m\u00fc\u015fteri memnuniyeti elde eden \u015firketler, ortalama %86 FCR derecesine sahiptir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-287a260 elementor-widget elementor-widget-text-editor\" data-id=\"287a260\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Doluluk Oran\u0131<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\"><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezlerini-basarili-kilan-ozellikler-nelerdir\/\">\u00c7a\u011fr\u0131 merkezinin<\/a> m\u00fc\u015fteriyle; konu\u015fma, bekletme ve tamamlama s\u00fcresi i\u00e7in ne kadar zaman harcad\u0131\u011f\u0131 doluluk oran\u0131yla anla\u015f\u0131lmaktad\u0131r. \u00c7o\u011fu \u015firket, doluluk oran\u0131n\u0131 %75 ve %85 aras\u0131nda tutmaya \u00e7al\u0131\u015f\u0131r, \u00e7\u00fcnk\u00fc bunun alt\u0131ndaki oranlar zay\u0131f m\u00fc\u015fteri hizmetleri sunumuna sebebiyet vermektedir.\n\n\u00c7a\u011fr\u0131 hacminin y\u00fcksek veya d\u00fc\u015f\u00fck oldu\u011fu d\u00f6nemlerde doluluk oran\u0131 de\u011fi\u015febilmektedir. \u00c7a\u011fr\u0131 merkezlerinin sadece y\u00fcksek doluluk oranlar\u0131na sahip olmas\u0131, i\u015fletmenin verimlili\u011fini art\u0131rmamaktad\u0131r. Bu sebeple, doluluk oran\u0131n\u0131n yan\u0131 s\u0131ra; \u00fcretkenlik, hata oranlar\u0131, kalite puanlar\u0131 vb. gibi fakt\u00f6rlerin dikkate al\u0131nmas\u0131 gerekmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f842101 elementor-widget elementor-widget-text-editor\" data-id=\"f842101\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fteri Memnuniyeti<\/strong><\/li>\n<\/ul>\n<p style=\"color:gray\">M\u00fc\u015fteri memnuniyetinin sa\u011flanmas\u0131 i\u00e7in, \u00f6l\u00e7\u00fcmleri izlemek, al\u0131c\u0131ya m\u00fcthi\u015f deneyim sunmaktad\u0131r.\n\n\u0130\u015fletme, al\u0131c\u0131ya m\u00fc\u015fteri memnuniyeti sa\u011flayarak; kurumsal gelirini, \u00e7al\u0131\u015fan\u0131n ho\u015fnutlu\u011funu ve i\u015fletme performans\u0131n\u0131 art\u0131rabilmektedir. Memnuniyetsiz olan m\u00fc\u015fteriler ise; \u015firketin gelirlerini azaltarak, \u00e7al\u0131\u015fanlar\u0131n performans\u0131n\u0131n d\u00fc\u015fmesine sebep olmaktad\u0131r.\n\nBaz\u0131 \u00e7a\u011fr\u0131 merkezi temsilcilerinin, empati yoksunlu\u011fu veya yeterli bilgiye sahip olmamas\u0131 nedeniyle, m\u00fc\u015fteri i\u015fletmeden memnun olmamaktad\u0131r. Ayr\u0131ca, m\u00fc\u015fteri temsilcisinin, \u00e7a\u011fr\u0131ya ba\u015flamadan \u00f6nce g\u00f6r\u00fcnt\u00fcledi\u011fi yetersiz m\u00fc\u015fteri verileri de al\u0131c\u0131 ho\u015fnutsuzlu\u011funa sebebiyet vermektedir.\n\nM\u00fc\u015fteri memnuniyetini \u00f6l\u00e7mek i\u00e7in, arama sonras\u0131 anketler, sesli analizler, ilk aramada \u00e7\u00f6z\u00fcmleme ve aramay\u0131 b\u0131rakma oranlar\u0131, \u00e7a\u011fr\u0131 merkezinin memnuniyet d\u00fczeyinin performans\u0131n\u0131 b\u00fcy\u00fck oranda etkilemektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri \u00c7a\u011fr\u0131 merkezi KPI ile nas\u0131l \u00f6l\u00e7ebilirsiniz? Ya da \u00e7a\u011fr\u0131 merkezinin dikkat etmesi gereken \u00e7a\u011fr\u0131 merkezi metrikleri nelerdir? Her i\u015fletmenin ba\u015far\u0131y\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fc, farkl\u0131 \u00e7a\u011fr\u0131 merkezi metrikleri bulunmaktad\u0131r. Se\u00e7ilen her \u00f6l\u00e7\u00fcm, bir i\u015fletmenin hedeflerine ve g\u00f6sterdi\u011fi performansa ba\u011fl\u0131d\u0131r. \u0130\u015fletmelerinize mutlu m\u00fc\u015fteriler kazand\u0131rmak i\u00e7in, a\u015fa\u011f\u0131daki \u00e7a\u011fr\u0131 merkezi performans metriklerine g\u00f6z atabilirsiniz. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-12290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri - CREAFONE<\/title>\n<meta name=\"description\" content=\"\u0130\u015fletmelerin ba\u015far\u0131y\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fc, \u00e7a\u011fr\u0131 merkezi metrikleri bulunmaktad\u0131r. Her \u00f6l\u00e7\u00fcm, i\u015fletmenin hedeflerine, g\u00f6sterdi\u011fi performansa ba\u011fl\u0131d\u0131r.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-metrikleri\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2022 Y\u0131l\u0131nda Uygulayabilece\u011finiz \u00d6nemli \u00c7a\u011fr\u0131 Merkezi Metrikleri - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"\u0130\u015fletmelerin ba\u015far\u0131y\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fc, \u00e7a\u011fr\u0131 merkezi metrikleri bulunmaktad\u0131r. 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