{"id":12984,"date":"2022-01-26T09:02:00","date_gmt":"2022-01-26T09:02:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=12984"},"modified":"2022-02-03T12:18:22","modified_gmt":"2022-02-03T12:18:22","slug":"chatbot-deneyimi-ile-ilgili-ogrenmeniz-gerekenler","status":"publish","type":"post","link":"http:\/\/www.creafone.com\/en\/blog\/chatbot-deneyimi-ile-ilgili-ogrenmeniz-gerekenler\/","title":{"rendered":"Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gerekenler"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12984\" class=\"elementor elementor-12984\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2840dab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2840dab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-398ca4b\" data-id=\"398ca4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-701ba33 elementor-widget elementor-widget-heading\" data-id=\"701ba33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gereken Her \u015eey<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b50fd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b50fd3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5fb276\" data-id=\"a5fb276\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f0a7b7 elementor-widget elementor-widget-image\" data-id=\"8f0a7b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"269\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/Chatbot-UX_-Design-Tips-and-Best-Practices_-768x356.jpg\" class=\"attachment-medium_large size-medium_large wp-image-13193\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/Chatbot-UX_-Design-Tips-and-Best-Practices_-768x356.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/Chatbot-UX_-Design-Tips-and-Best-Practices_-300x139.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/Chatbot-UX_-Design-Tips-and-Best-Practices_-18x8.jpg 18w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/Chatbot-UX_-Design-Tips-and-Best-Practices_.jpg 1024w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">\u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fteri i\u00e7in ne kadar \u00f6nemli oldu\u011fu yads\u0131namaz. Fakat geli\u015fen teknolojiler nedeniyle, m\u00fc\u015fteriler \u00e7o\u011funlukla dijital ileti\u015fim modellerini tercih etmektedir. Kullan\u0131lm\u0131\u015f bir Chatbot altyap\u0131s\u0131, B2C etkile\u015fimini kolayla\u015ft\u0131rmaya ve <\/span><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-deneyimi-nasil-gelistirilir\/\"><span style=\"font-weight: 400;\">m\u00fc\u015fteri deneyimini iyile\u015ftirmeyi sa\u011flamaktad\u0131r.\u00a0<\/span><\/a>\n\n<span style=\"font-weight: 400;\">MIT Technology taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, m\u00fc\u015fterilerin %90&#8217;\u0131 botlarla daha h\u0131zl\u0131 \u015fikayet \u00e7\u00f6z\u00fcm\u00fc bildirdi\u011fi ortaya \u00e7\u0131km\u0131\u015ft\u0131r. Ayr\u0131ca sohbet robotlar\u0131, m\u00fc\u015fteri hizmetleri merkezinin \u00e7a\u011fr\u0131 trafi\u011fini azaltabilmektedir.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">\u00c7a\u011fr\u0131 merkezinizin, <\/span><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/chat-bot-kullaniminin-onemi\/\"><span style=\"font-weight: 400;\">m\u00fckemmel bir Chatbot deneyimi <\/span><\/a>\u00a0<span style=\"font-weight: 400;\">i\u00e7in a\u015fa\u011f\u0131daki k\u0131lavuzu inceleyebilirsiniz.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34975b1 elementor-widget elementor-widget-heading\" data-id=\"34975b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbot Tarihi\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">\u0130lk Chatbot kurulumu 1966 y\u0131l\u0131nda Joseph Weizenbaum taraf\u0131ndan geli\u015ftirilmi\u015ftir. EL\u0130ZA isimli bu Chatbot, konu\u015fmalar\u0131 sim\u00fcle etmek i\u00e7in kal\u0131p e\u015fle\u015ftirme ve ikame metodolojisini kullanarak insan konu\u015fmas\u0131n\u0131 taklit etmeyi ama\u00e7lam\u0131\u015ft\u0131r. Ayr\u0131ca, kullan\u0131c\u0131lar\u0131n bilgisayara girdi\u011fi s\u00f6zc\u00fckleri ileterek, bunlar\u0131 olas\u0131 komut dosyas\u0131 yan\u0131tlar\u0131n\u0131n bir listesiyle e\u015fle\u015ftirmi\u015ftir. Fakat, bu sohbet robotunun, tepkileri s\u0131n\u0131rl\u0131 oldu\u011fu i\u00e7in, <\/span><span style=\"font-weight: 400;\"><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" <a href=\"https:\/\/www.creafone.com\/en\/musteri-hizmetleri\/\">m\u00fc\u015fteri hizmetleri<\/a> <\/span><span style=\"font-weight: 400;\">merkezinde kullan\u0131lmam\u0131\u015ft\u0131r.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">Ayr\u0131ca, <\/span><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" <a href=\"https:\/\/www.creafone.com\/en\/blog\/dijital-donusum-trendler\/\"><span style=\"font-weight: 400;\">sohbet robotlar\u0131n m\u00fc\u015fteri hizmetlerinde kullan\u0131m\u0131 <\/span><\/a><span style=\"font-weight: 400;\">, Facebook taraf\u0131ndan geli\u015ftirilen bir bot sayesinde m\u00fcmk\u00fcn olmu\u015ftur. Facebook botlar\u0131; hava durumu, trafik g\u00fcncellemeleri, g\u00f6nderi bildirimleri ve canl\u0131 otomatik mesajlar vb yenilikler sa\u011flam\u0131\u015ft\u0131r. Facebook taraf\u0131ndan yap\u0131lan bu yenilik, sohbet robotlar\u0131n\u0131n m\u00fc\u015fteri hizmetlerinde kullan\u0131lmas\u0131n\u0131 sa\u011flam\u0131\u015ft\u0131r.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00062dc elementor-widget elementor-widget-heading\" data-id=\"00062dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbot Deneyimi\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b1d45 elementor-widget elementor-widget-text-editor\" data-id=\"e4b1d45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbot Kullanmas\u0131 Neden \u00d6nemli , m\u00fc\u015fteri kay\u0131t verilerini toplayabilen ve bu verileri kullanarak al\u0131c\u0131n\u0131n istedi\u011fi yeterli bilgiyi, onlara iletebilen bir yaz\u0131l\u0131m sistemidir. Bu y\u00fczden sohbet robotlar\u0131, bir\u00e7ok end\u00fcstri i\u00e7in giderek daha fazla \u00f6nemli hale gelmi\u015ftir. Salesforce taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rmaya g\u00f6re, t\u00fcketicilerin %69&#8217;u, sorular\u0131na an\u0131nda yan\u0131t bulduklar\u0131 i\u00e7in, Chatbot kullanmay\u0131 tercih etmektedir.<\/p><p>Ayr\u0131ca, Chatbot deneyimi, m\u00fc\u015fterilerin sat\u0131n alma karar s\u00fcre\u00e7lerini destekleyen h\u0131zl\u0131 bilgiler, arama sonu\u00e7lar\u0131, \u00f6deme se\u00e7enekleri ve \u00f6neriler sunarak; al\u0131\u015fveri\u015f ve \u00f6deme s\u00fcre\u00e7lerini basitle\u015ftirmeye yard\u0131mc\u0131 olmaktad\u0131r. E-ticaret i\u015flevlerinin yan\u0131 s\u0131ra, sohbet robotlar\u0131 bir \u015firketin m\u00fc\u015fterilerine ve potansiyel al\u0131c\u0131lar\u0131na, otomatik bilgi veya ki\u015fiselle\u015ftirilmi\u015f mesaj da g\u00f6ndermektedir. Chatbot, bu nitelikli \u00f6zellikleri sayesinde kullan\u0131c\u0131lar\u0131n en \u00e7ok tercih etti\u011fi ileti\u015fim modellerinden biri olmu\u015ftur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89acad3 elementor-widget elementor-widget-heading\" data-id=\"89acad3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">End\u00fcstrilerde Chatbot Deneyimi\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b31d93 elementor-widget elementor-widget-text-editor\" data-id=\"9b31d93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\"><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" <a href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-saglayan-en-iyi-kriterler-nelerdir\/\">M\u00fc\u015fteri memnuniyeti ve geli\u015fmi\u015f hizmet sunumu\u00a0<\/a> bir\u00e7ok end\u00fcstrinin en fazla \u00f6nem verdi\u011fi \u00f6ncelikli alanlard\u0131r. Chatbot deneyimini olduk\u00e7a benimseyen end\u00fcstriler; sa\u011fl\u0131k hizmetleri, seyahat, e-ticaret, insan kaynaklar\u0131, emlak ve bankac\u0131l\u0131k vb. s\u0131ralanabilir. Nitelikli botlar sayesinde, end\u00fcstrilerinin i\u015finin nas\u0131l kolayla\u015ft\u0131\u011f\u0131n\u0131 g\u00f6steren \u00f6rnekleri inceleyebilirsiniz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a358c4 elementor-widget elementor-widget-text-editor\" data-id=\"5a358c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>E-Ticaret<\/strong><\/li>\n<\/ul>\n\u00d6zellikle pandeminin d\u00fcnyay\u0131 etkisi alt\u0131na almas\u0131yla birlikte, \u00e7evrimi\u00e7i al\u0131\u015fveri\u015f t\u00fcketiciler taraf\u0131ndan daha da \u00e7ok benimsenmi\u015ftir.<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/e-ticaret-isletmesi-kurulumu\/\">E-ticaret merkezlerinin<\/a>\u00a0 , t\u00fcketicilerden gelen her sipari\u015fi veya talebi i\u015fleme koyabilecek bir altyap\u0131s\u0131 veya \u00e7al\u0131\u015fan\u0131 olmayabilir. Bu durumu kolayl\u0131kla \u00e7\u00f6zen Chat botlar; \u00fcr\u00fcn sipari\u015fi verme, boyut \u00f6nerileri, renk \u00f6nerileri, vb. gibi m\u00fc\u015fterilerin \u00fcr\u00fcne dair sorular\u0131n\u0131 ve sipari\u015f s\u00fcre\u00e7lerini rahatl\u0131kla y\u00f6netebilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e1512 elementor-widget elementor-widget-text-editor\" data-id=\"e8e1512\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Bankac\u0131l\u0131k<\/strong><\/li>\n<\/ul>\n7\/24 eri\u015filebilirlik ve %99 \u00e7al\u0131\u015fma s\u00fcresi vaat eden sohbet robotlar\u0131, m\u00fc\u015fterilerin, sorular\u0131n\u0131 an\u0131nda yan\u0131tlama f\u0131rsat\u0131 sunmaktad\u0131r. Chatbot; ki\u015fisel bankac\u0131l\u0131k, kredi hizmeti, GPS servis entegrasyonu sa\u011flayabilir, hatta m\u00fc\u015fterinin konumuna g\u00f6re en yak\u0131n ATM yi bulabilmektedir. Samsung raporundan sa\u011flanan veriye g\u00f6re; finansal hizmet \u015firketlerinin %50&#8217;sinden fazlas\u0131, sohbet robotunu \u00f6nemsedi\u011fini ve chatbot sistemini geli\u015ftirmeyi ama\u00e7lad\u0131\u011f\u0131n\u0131 belirtmi\u015ftir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c02c1 elementor-widget elementor-widget-text-editor\" data-id=\"74c02c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Sa\u011fl\u0131k Hizmeti<\/strong><\/li>\n<\/ul>\nHastanelerin de Chatbot deneyimini \u00f6nemsedi\u011fi \u015f\u00fcphesiz do\u011frudur. Chat botlar, kapsaml\u0131 bir veri taban\u0131ndan bilgi kaynaklar\u0131 olu\u015fturarak; dan\u0131\u015fman gibi hizmet sa\u011flayabilmektedir. Chatbot, m\u00fcthi\u015f bir ileti\u015fim arac\u0131 g\u00f6revi g\u00f6rerek; hastan\u0131n randevu talebini, taburcu olmas\u0131n\u0131 veya transfer etme gibi pek \u00e7ok i\u015flemi doktora veya y\u00f6neticiye ula\u015ft\u0131rmaktad\u0131r. B\u00f6ylece y\u00f6neticiler, formlar\u0131 ve belgeleri i\u015flemek i\u00e7in gereken idari zamandan tasarruf da sa\u011flayabilmektedir.\n<div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a67ac97 elementor-widget elementor-widget-text-editor\" data-id=\"a67ac97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Yemek<\/strong><\/li>\n<\/ul>\nMen\u00fc isteme, sipari\u015f alma, rezervasyon yapma veya \u00f6deme kabul etme gibi restoran ve fastfood etkinliklerinin t\u00fcm\u00fc, sorunsuz bir \u015fekilde Chatbot taraf\u0131ndan yap\u0131labilmektedir. Sohbet robotlar\u0131, insan m\u00fcdahalesi olmadan m\u00fc\u015fterilere kolayl\u0131kla hizmet verebilmektedir. \u0130\u015fyerlerine b\u00fcy\u00fck bir zaman tasarrufu sa\u011flayarak, gereken personel say\u0131s\u0131n\u0131n da azalt\u0131lmas\u0131na sebep olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be7fb99 elementor-widget elementor-widget-heading\" data-id=\"be7fb99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Nas\u0131l Nitelikli Chatbot Deneyimi Olu\u015fturursunuz?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce466f elementor-widget elementor-widget-text-editor\" data-id=\"1ce466f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Nitelikli bir Chatbot deneyimi i\u00e7in, Chatbot tasar\u0131m\u0131na, g\u00fcvenli\u011fe, sorun gidermeye, veri g\u00fcvenli\u011fine ve <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/chat-ve-e-posta-destek\/\">Chatbot CRM entegrasyonuna<\/a>\u00a0 \u00f6nem vermelisiniz. M\u00fc\u015fterinize, m\u00fcthi\u015f etkile\u015fimli bir chatbot deneyimi ya\u015fatmak i\u00e7in a\u015fa\u011f\u0131daki maddelere g\u00f6z atabilirsiniz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870d369 elementor-widget elementor-widget-text-editor\" data-id=\"870d369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Sadelik Ve Basitlik<\/strong><\/li>\n<\/ul>\nAbart\u0131l\u0131 bir chatbot tasar\u0131m\u0131 kullan\u0131c\u0131lar\u0131n \u00e7ok fazla se\u00e7ene\u011fe maruz kalmas\u0131na sebep olarak, botu etkili kullanamamas\u0131na sebebiyet verebilmektedir. Bu durumu \u00f6nlemek i\u00e7in sade bir aray\u00fcz tasar\u0131m\u0131 ve nitelikli se\u00e7enek butonlar\u0131 olu\u015fturulmal\u0131d\u0131r. B\u00f6ylece, kullan\u0131c\u0131 chatbot \u00fczerinden taleplerini daha h\u0131zl\u0131 ve kolay bir \u015fekilde ileterek; sohbet robotunu etkili bir \u015fekilde kullanabilir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3131a elementor-widget elementor-widget-text-editor\" data-id=\"7c3131a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Chatbot Analizi<\/strong><\/li>\n<\/ul>\n<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/chat-bot-kullaniminin-onemi\/\">Chatbot deneyimini m\u00fckemmel hale getiren<\/a>\u00a0 y\u00f6ntemlerden biri chatbot analizinin yap\u0131lmas\u0131d\u0131r. Kullan\u0131c\u0131 istatistiklerini ve chatbot sorgular\u0131n\u0131n \u00e7\u00f6z\u00fcm oran\u0131n\u0131 analiz etmeden bir bot olu\u015fturmak k\u00f6t\u00fc bir fikirdir. Chatbot, performans\u0131n\u0131n d\u00fczenli \u00f6l\u00e7\u00fcmlenmesi ve raporlanmas\u0131 gerekmektedir. B\u00f6ylece, sohbet robotununun sa\u011flad\u0131\u011f\u0131 analitik verilerle; i\u015fletme botlara dair geli\u015ftirmesi gereken alanlar\u0131 daha iyi belirleyebilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934feff elementor-widget elementor-widget-text-editor\" data-id=\"934feff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Sorun Giderme Yolu<\/strong><\/li>\n<\/ul>\nYetersiz i\u015flevi ve s\u0131n\u0131rl\u0131 \u00f6zellikleri olan bir sohbet robotu kullanmak; k\u00f6t\u00fc m\u00fc\u015fteri deneyimine, mevcut veya potansiyel m\u00fc\u015fterilerin de kayb\u0131na yol a\u00e7abilmektedir. Bu durumu \u00f6nlemek i\u00e7in, bir eskalasyon y\u00f6ntemine sahip olmak gereklidir. Chatbot, m\u00fc\u015fterinin talep etti\u011fi bilgileri do\u011fru vermedi\u011finde, al\u0131c\u0131lar d\u00fc\u011fmeyi t\u0131klayarak; m\u00fc\u015fteri hizmetlerine ba\u011flanabilir ve sorular\u0131n\u0131n yan\u0131tlanmas\u0131n\u0131 sa\u011flayabilir. B\u00f6ylece, niteliksiz sohbet robotundan dolay\u0131 gelen k\u00f6t\u00fc m\u00fc\u015fteri deneyimi de \u00f6nlenmi\u015f olur.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16c0c3 elementor-widget elementor-widget-text-editor\" data-id=\"d16c0c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Veri Korumas\u0131<\/strong><\/li>\n<\/ul>\nSohbet robotlar\u0131n\u0131n \u00f6nemli zorluklar\u0131ndan biri, tehditlere ve yetersiz g\u00fcvenli\u011fe sahip olmas\u0131d\u0131r. Bot, yetersiz programlamaya sahip oldu\u011fu zaman sald\u0131r\u0131lara a\u00e7\u0131k olabilmektedir. G\u00fcvenli\u011fi geli\u015fmemi\u015f olan bir Chatbot, kimlik sahtekarl\u0131\u011f\u0131, ba\u015fka birinin kimli\u011fine b\u00fcr\u00fcnme, verilerle oynama vb. gibi m\u00fc\u015fteri taraf\u0131ndan korkulan pek \u00e7ok tehlikeye yol a\u00e7abilmektedir. Bu tehditleri azaltmak i\u00e7in u\u00e7tan uca \u015fifreleme, g\u00fcvenli protokoller, sa\u011flam kullan\u0131c\u0131 kimli\u011fi kimlik do\u011frulamas\u0131 gibi yetkilendirmelerin sa\u011flanmas\u0131 gerekmektedir. Ayr\u0131ca, m\u00fc\u015fterilerin kimlik do\u011frulamas\u0131 i\u00e7in biyometrik, ses tan\u0131ma veya selfie \u00e7ekmek gibi pek \u00e7ok g\u00fcvenlik do\u011frulay\u0131c\u0131 y\u00f6ntem sohbet robotuna entegre edilebilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2ed20 elementor-widget elementor-widget-text-editor\" data-id=\"0a2ed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>CRM Entegrasyonu<\/strong><\/li>\n<\/ul>\nChatbot deneyimini m\u00fckemmel hale getiren y\u00f6ntemlerden bir di\u011feri ise; Chatbot sistemine CRM entegre etmektir. M\u00fc\u015fterinin bilgilerini ve etkile\u015fimine dair elde edilen verileri toplamak, m\u00fc\u015fterinin kendini de\u011ferli hissetmesini sa\u011flayacakt\u0131r. Sohbet robotuna CRM entegrasyonu sa\u011flamak; m\u00fc\u015fterinin daha \u00f6nce sisteme verdi\u011fi bilgileri tekrar etmesini \u00f6nler ve m\u00fc\u015fteri etkile\u015fimi daha h\u0131zl\u0131 olabilmektedir.\n\nT\u00fcm bu \u00f6zellikleri bir arada bulunduran.\u00a0<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/start-up-dis-kaynak-cagri-merkezi\/\">D\u0131\u015f kaynak m\u00fc\u015fteri hizmetleri m\u00fc\u015fteri deneyimini\u00a0<\/a> e\u015fsizle\u015ftiren Creafone\u2019u ziyaret edebilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gereken Her \u015eey \u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fteri i\u00e7in ne kadar \u00f6nemli oldu\u011fu yads\u0131namaz. Fakat geli\u015fen teknolojiler nedeniyle, m\u00fc\u015fteriler \u00e7o\u011funlukla dijital ileti\u015fim modellerini tercih etmektedir. Kullan\u0131lm\u0131\u015f bir Chatbot altyap\u0131s\u0131, B2C etkile\u015fimini kolayla\u015ft\u0131rmaya ve m\u00fc\u015fteri deneyimini iyile\u015ftirmeyi sa\u011flamaktad\u0131r.&nbsp; MIT Technology taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, m\u00fc\u015fterilerin %90&#8217;\u0131 botlarla daha h\u0131zl\u0131 \u015fikayet \u00e7\u00f6z\u00fcm\u00fc bildirdi\u011fi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13193,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56],"tags":[],"class_list":["post-12984","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-hizmetleri"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gerekenler - CREAFONE<\/title>\n<meta name=\"description\" content=\"\u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fteri i\u00e7in ne kadar \u00f6nemli oldu\u011fu yads\u0131namaz. Fakat geli\u015fen teknolojiler nedeniyle, m\u00fc\u015fteriler \u00e7o\u011funlukla dijital ileti\u015fim modellerini tercih etmektedir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/chatbot-deneyimi-ile-ilgili-ogrenmeniz-gerekenler\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot Deneyimi \u0130le \u0130lgili \u00d6\u011frenmeniz Gerekenler - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"\u00c7a\u011fr\u0131 merkezinin m\u00fc\u015fteri i\u00e7in ne kadar \u00f6nemli oldu\u011fu yads\u0131namaz. 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