{"id":10774,"date":"2021-10-15T09:33:00","date_gmt":"2021-10-15T09:33:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=10774"},"modified":"2022-01-06T08:49:35","modified_gmt":"2022-01-06T08:49:35","slug":"cagri-merkezinizi-disaridan-temin-etmek-icin-5-neden","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezinizi-disaridan-temin-etmek-icin-5-neden\/","title":{"rendered":"\u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN"},"content":{"rendered":"
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\u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri<\/a>, birden fazla kanala yay\u0131lan (telefon, e-posta, canl\u0131 sohbet ve daha fazlas\u0131) m\u00fc\u015fteri sorular\u0131n\u0131 ele almak i\u00e7in g\u00fcvenilir m\u00fc\u015fteri hizmetleri altyap\u0131s\u0131 ve kapsaml\u0131 yan\u0131t sistemleri sa\u011flar.\n <\/p>\n

\u00c7a\u011fr\u0131 merkezleri ge\u00e7mi\u015fte olumsuz m\u00fc\u015fteri deneyimlerine yol a\u00e7t\u0131\u011f\u0131 i\u00e7in bir s\u00fcre k\u00f6t\u00fc bir \u00fcne sahip olsa da g\u00fcn\u00fcm\u00fczde m\u00fc\u015fteri destek hizmetlerinin zorlu yeni gereksinimlerini kar\u015f\u0131lamak i\u00e7in iyile\u015fmi\u015f ve geli\u015fmi\u015f bulunmakta.<\/p>\n

Teknolojinin de geli\u015fmesiyle yan\u0131t s\u00fcreleri h\u0131zlanarak ileti\u015fim kanallar\u0131 \u00e7o\u011fald\u0131. M\u00fc\u015fteriler ise bu deste\u011fin neredeyse 7\/24 olmas\u0131n\u0131 beklemekte.<\/p>\n

\u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmenin iyi bir strateji oldu\u011funun 5 \u00f6nemli nedeni;<\/p>\n

    \n
  1. Azalt\u0131lm\u0131\u015f Maliyet<\/strong><\/li>\n <\/br>\n\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmek, b\u00fct\u00e7enizi zorlamaya gerek kalmadan maliyetlerinizi d\u00fc\u015f\u00fcr\u00fcr.<\/p>\n

    Talkdesk, 2019\u2019da d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezlerinin m\u00fc\u015fteri hizmetleri maliyetlerini %27 oran\u0131nda azaltt\u0131\u011f\u0131n\u0131 ve \u00e7a\u011fr\u0131 merkezi temsilcileri i\u00e7in %35 daha az kesinti sa\u011flad\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmek m\u00fc\u015fteri hizmetleri \u00e7al\u0131\u015fanlar\u0131n\u0131z i\u00e7in \u00e7al\u0131\u015fma alanlar\u0131, y\u0131ll\u0131k maa\u015flar, avantajlar, donan\u0131m ekipman\u0131 ve yaz\u0131l\u0131m ara\u00e7lar\u0131na yat\u0131r\u0131m gibi \u00f6nemli masraflar\u0131 da ortadan kald\u0131r\u0131r.<\/p>\n

  2. Dahili Kalite Kontrol<\/strong><\/li><\/br>\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmenin en b\u00fcy\u00fck avantajlar\u0131ndan biri kalite g\u00fcvencesidir. Creafone<\/a> gibi \u00e7a\u011fr\u0131 merkezleri , m\u00fc\u015fteri hizmetleri konusunda alan\u0131 gere\u011fi uzmand\u0131r. M\u00fc\u015fterilerinize bekledi\u011finiz hizmet d\u00fczeyini sunmak i\u00e7in standart i\u015fletim prosed\u00fcrlerinin yan\u0131 s\u0131ra ve en iyi uygulamalar\u0131 da sunmaktad\u0131r. <\/p>\n

    Ayr\u0131ca hizmet kalitesine ili\u015fkin sonu\u00e7lar\u0131 \u00f6l\u00e7mek, m\u00fc\u015fterilerinizin sorunlar\u0131n\u0131n belirlemek, m\u00fc\u015fteri deneyiminizin iyile\u015ftirilebilece\u011fi yollar hakk\u0131nda size raporlayabilece\u011fi prosed\u00fcrleri de bulunmaktad\u0131r.<\/p>\n

    \u0130yi \u00e7a\u011fr\u0131 merkezleri arama ba\u015f\u0131na maliyet, ortalama i\u015flem s\u00fcresi, ortalama yan\u0131tlama h\u0131z\u0131, bekleme s\u00fcresi ve daha fazlas\u0131 gibi performans \u00f6l\u00e7\u00fcmlerini de sizlerle payla\u015fmaktad\u0131r. Bu da size \u00e7a\u011fr\u0131 merkezinizin ne kadar etkili ve verimli oldu\u011fu konusunda fikir vermektedir.<\/p>\n \n

  3. \u0130leri Teknoloji<\/strong><\/li>\n <\/br>\n

    \u00c7a\u011fr\u0131 merkezleri genel itibariyle en iyi teknolojilere yat\u0131r\u0131m yapmaktad\u0131r. M\u00fc\u015fterilerinizin destek istemek i\u00e7in kulland\u0131\u011f\u0131 t\u00fcm kanallarda; h\u0131zl\u0131, etkili hizmet sunan donan\u0131m ekipman\u0131 ve yaz\u0131l\u0131m ara\u00e7lar\u0131n\u0131 kullan\u0131r.<\/p>\n

    Kullan\u0131lan teknolojilerin en son s\u00fcr\u00fcmlerine ayak uydurmak da kendi i\u00e7inde uzmanl\u0131k gerektirir. E\u011fitim, uygulama ve maliyet gibi s\u00fcre\u00e7leri \u015firketlerin dahili olarak ele almas\u0131 her zaman m\u00fcmk\u00fcn olmamaktad\u0131r.<\/p>\n

    \u00c7a\u011fr\u0131 merkezleri en iyi hizmeti sunabilmek i\u00e7in s\u00fcrekli yeni teknoloji \u00f6zellikleri aray\u0131\u015f\u0131na girmektedir. Yap\u0131lan ara\u015ft\u0131rmalar sonucu, yat\u0131r\u0131m planlar\u0131n\u0131n hem verimlilik \u00f6nlemlerini hem de m\u00fc\u015fteri kat\u0131l\u0131m\u0131n\u0131 kapsad\u0131\u011f\u0131n\u0131 g\u00f6stermektedir.<\/p>\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmek, m\u00fc\u015fteri hizmetleri \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n olumlu bir m\u00fc\u015fteri deneyimi sunmak i\u00e7in ihtiya\u00e7 duyduklar\u0131 her par\u00e7a ile tam donan\u0131ml\u0131 oldu\u011fu anlam\u0131na gelmektedir.<\/p>\n

  4. \u00d6l\u00e7eklendirme Yetene\u011fi<\/strong><\/li>\n <\/br>\n

    D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri, kurulu\u015funuzun boyutu b\u00fcy\u00fcd\u00fck\u00e7e ve \u00e7a\u011fr\u0131 hacmi de\u011fi\u015ftik\u00e7e bu de\u011fi\u015fimlerle kolayca ba\u015fa \u00e7\u0131kabilmektedir. Yani artan yo\u011funlukla beraber bekleme s\u00fcrelerinin artmayaca\u011f\u0131, d\u00fc\u015f\u00fck \u00e7a\u011fr\u0131 hacmi d\u00f6nemlerinde de bo\u015fta kalmayacaklar\u0131 anlam\u0131na gelmektedir.<\/p>\n

  5. Artan Verimlilik<\/strong><\/li>\n <\/ol>\n

    D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri, \u00e7a\u011fr\u0131 hacmindeki gelgitleri ve ak\u0131\u015flar\u0131 y\u00f6netme ve buna ba\u011fl\u0131 personeli h\u0131zla ayarlama yetenekleri sayesinde genellikle \u015firket i\u00e7i ekiplerden daha \u00fcretkendir.<\/p>\n

    \u00c7a\u011fr\u0131 merkezleri, \u00e7a\u011fr\u0131 hacmi de\u011fi\u015fikliklerini ve de\u011fi\u015fen personel ihtiya\u00e7lar\u0131n\u0131 tahmin etmek i\u00e7in zaman i\u00e7inde toplad\u0131klar\u0131 verileri kullanarak bu t\u00fcr kal\u0131plar\u0131 y\u00f6netme konusunda uzmand\u0131r. Bu farkl\u0131l\u0131klar\u0131 tahmin etmek \u00e7a\u011fr\u0131 merkezi personel s\u00fcresini optimize eder, \u00e7a\u011fr\u0131 ba\u015f\u0131na maliyeti d\u00fc\u015f\u00fck tutar ve m\u00fc\u015fteri talebini daha verimli bir \u015fekilde kar\u015f\u0131lar.<\/p>\n

    \u00c7a\u011fr\u0131 merkezleri, belirli bir zamanda belirli bir \u015firkete atanan temsilci say\u0131s\u0131na esneklik ekleyerek, birden fazla m\u00fc\u015fteriye \u00e7a\u011fr\u0131 merkezi personeli atayabilir. Bu payla\u015f\u0131lan temsilciler genellikle saha uzmanl\u0131\u011f\u0131 geli\u015ftirir bu da nihayetinde temsil ettikleri \u015firkete fayda sa\u011flar.<\/p>\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin ederek, sizi hedeflerinize do\u011fru y\u00f6nlendiren \u00f6nemli \u015firket faaliyetlerine odaklanabilirsiniz.<\/p>\n

    Size Uygun \u00c7a\u011fr\u0131 Merkezi Se\u00e7ene\u011fini Se\u00e7mek<\/h2>\n

    \u00c7a\u011fr\u0131 merkezleri, m\u00fc\u015fteri hizmetleri \u00e7\u00f6z\u00fcmlerini kurulu\u015funuzun \u00f6zel ihtiya\u00e7lar\u0131na g\u00f6re uyarlayan esnek hizmet planlar\u0131 ve \u00f6zel hizmetler sunar.<\/p>\n

    Operasyonlar\u0131 \u00f6l\u00e7eklendirme, \u00e7ok kanall\u0131 m\u00fc\u015fteri kat\u0131l\u0131m\u0131n\u0131 kapsama ve hizmet kalitesini s\u00fcrekli olarak de\u011ferlendirme yetene\u011fi; \u00e7a\u011fr\u0131 merkezlerinin, \u015firketlerin bir \u015firket i\u00e7i ekiple tipik olarak sunabileceklerini a\u015fan bir m\u00fc\u015fteri hizmeti sunabilece\u011fi anlam\u0131na gelir.<\/p>\n

    \u00c7a\u011fr\u0131 merkezinizi d\u0131\u015far\u0131dan temin etmek, m\u00fc\u015fteri taban\u0131n\u0131zla ba\u011flant\u0131dan \u00f6d\u00fcn vermeniz anlam\u0131na gelmemektedir. Aksine m\u00fc\u015fteri hizmetleri deneyiminin uzmanlar taraf\u0131ndan ele al\u0131nd\u0131\u011f\u0131n\u0131 bilmek, m\u00fc\u015fterinize m\u00fcmk\u00fcn olan en iyi \u00fcr\u00fcn veya hizmeti sunmaya odaklanman\u0131za olanak tan\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    \u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri, birden fazla kanala yay\u0131lan (telefon, e-posta, canl\u0131 sohbet ve daha fazlas\u0131) m\u00fc\u015fteri sorular\u0131n\u0131 ele almak i\u00e7in g\u00fcvenilir m\u00fc\u015fteri hizmetleri altyap\u0131s\u0131 ve kapsaml\u0131 yan\u0131t sistemleri sa\u011flar. \u00c7a\u011fr\u0131 merkezleri ge\u00e7mi\u015fte olumsuz m\u00fc\u015fteri deneyimlerine yol a\u00e7t\u0131\u011f\u0131 i\u00e7in bir s\u00fcre k\u00f6t\u00fc bir \u00fcne sahip olsa da g\u00fcn\u00fcm\u00fczde […]<\/p>\n","protected":false},"author":1,"featured_media":10775,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-10774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi"],"yoast_head":"\n\u00c7A\u011eRI MERKEZ\u0130N\u0130Z\u0130 DI\u015eARIDAN TEM\u0130N ETMEK \u0130\u00c7\u0130N 5 NEDEN - 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