{"id":10794,"date":"2021-10-02T17:32:00","date_gmt":"2021-10-02T17:32:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=10794"},"modified":"2022-01-10T12:48:06","modified_gmt":"2022-01-10T12:48:06","slug":"cok-kanalli-iletisim-merkezi-faydalari","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/","title":{"rendered":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

M\u00fc\u015fteriler, m\u00fc\u015fteri hizmetleri y\u00f6neticisinden ki\u015fiselle\u015ftirilmi\u015f ilginin yan\u0131 s\u0131ra, istedikleri bilgilere her zaman kolayca eri\u015fmenin rahatl\u0131\u011f\u0131n\u0131 isterler. M\u00fc\u015fteri talepleri her zaman giderilmez ve m\u00fc\u015fterilerin taleplerini anlamak, onlar\u0131 neyin motive etti\u011fini \u00f6\u011frenmek ve m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her yerde aktif olarak bulunmak i\u00e7in m\u00fc\u015fterilerle t\u00fcm ileti\u015fim kanallar\u0131n\u0131 a\u00e7mak \u015firketlerin elindedir. Bu da, m\u00fc\u015fteri hizmetleri merkezlerinden \u00e7ok kanall\u0131 \u00e7abalar gerektirir.\n\u00c7ok kanall\u0131 \u00e7a\u011fr\u0131 merkezi hizmetleri, geleneksel ileti\u015fim merkezine g\u00f6re; ses, e-posta, canl\u0131 sohbet,<\/a> g\u00f6r\u00fcnt\u00fcl\u00fc sohbet, sosyal medya, mobil uygulamalar, SMS, self-servis yard\u0131m \u00e7\u00f6z\u00fcmleri gibi bir\u00e7ok avantaja sahiptir.\nBu yaz\u0131m\u0131zda da, \u00e7ok kanall\u0131 \u00e7a\u011fr\u0131 merkezlerinin baz\u0131 avantajlar\u0131n\u0131 tart\u0131\u015faca\u011f\u0131z.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

\u00c7ok Kanall\u0131 \u0130leti\u015fim Merkezi \u00d6rne\u011fi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Yak\u0131n tarihli bir ara\u015ft\u0131rmaya g\u00f6re, m\u00fc\u015fteriler farkl\u0131 kanallar\u0131n faydas\u0131n\u0131 a\u00e7\u0131k\u00e7a anl\u0131yor ve destek almak i\u00e7in kulland\u0131klar\u0131 bu kanallardan baz\u0131 beklentilere sahipler. \u00d6rne\u011fin, m\u00fc\u015fterilerin %66’s\u0131 telefonla ileti\u015fime ge\u00e7tiklerinde an\u0131nda \u00e7\u00f6z\u00fcm isterken, bir e-postaya 12 saat i\u00e7inde veya bir sosyal medya iletisine 2 saat i\u00e7inde yan\u0131t verilmesini bekliyor. Telefon hala tercih edilen bir kanal fakat, m\u00fc\u015fteriler self servisin yan\u0131 s\u0131ra \u00e7e\u015fitli di\u011fer m\u00fc\u015fteri hizmetleri ara\u00e7lar\u0131na \u0131s\u0131nd\u0131k\u00e7a pop\u00fclaritesi yava\u015f yava\u015f azalmaktad\u0131r. Belki de bu \u00e7al\u0131\u015fman\u0131n en \u00f6nemli bulgusu, “Kat\u0131l\u0131mc\u0131lar\u0131n %89’u, markalar\u0131n m\u00fc\u015fterileri elde tutmak i\u00e7in t\u00fcm kanallarda tutarl\u0131 bir m\u00fc\u015fteri hizmeti deneyimi sunmas\u0131 gerekti\u011fi konusunda hemfikirdir.”<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

\u00c7ok Kanall\u0131 \u0130leti\u015fim Merkezlerinin \u0130\u015fle \u0130lgili En \u00d6nemli 8 Faydas\u0131<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Giderek daha fazla \u015firket, i\u015fletmeleri i\u00e7in \u00e7ok kanall\u0131 ileti\u015fim merkezi hizmetlerine y\u00f6nelirken, neden b\u00f6yle yapt\u0131klar\u0131n\u0131 anlamak \u00f6nemlidir. \u00c7ok kanall\u0131 m\u00fc\u015fteri hizmetleri merkezlerini kullanman\u0131n baz\u0131 \u00f6nemli avantajlar\u0131 burada listelenmi\u015ftir:<\/p>

    1. Birden Fazla Kanal, Tek G\u00f6r\u00fcn\u00fcm<\/span><\/li><\/ol><\/li><\/ol>

      Belki de en \u00f6nemli \u00e7ok kanall\u0131 ileti\u015fim merkezi i\u015f avantajlar\u0131ndan biri, \u015firketiniz kanallar aras\u0131nda destek sunsa da, t\u00fcm bilgileri tek bir yere aktarman\u0131zd\u0131r. Bu nedenle, m\u00fc\u015fteriniz kendi kendine yard\u0131m SSS’lerinden sosyal medya sitelerine, sitenizde canl\u0131 sohbete ve ard\u0131ndan sesli deste\u011fe ge\u00e7ti\u011finde, yine de o m\u00fc\u015fteriye ili\u015fkin tek bir kayd\u0131n\u0131z olur ve s\u00fcreci bilirsiniz. Destek temsilcisi t\u00fcm bilgilere herhangi bir kanaldan eri\u015febilir ve m\u00fc\u015fteri her temas noktas\u0131nda en iyi deste\u011fi al\u0131r. M\u00fc\u015fterinin bu tek g\u00f6r\u00fcn\u00fcm\u00fc, m\u00fc\u015fteri tercihlerini ve davran\u0131\u015flar\u0131n\u0131 derinlemesine anlayarak deste\u011fi daha verimli hale getirir ve daha iyi m\u00fc\u015fteri analiti\u011fi sonu\u00e7lar\u0131 sa\u011flar.<\/p>

        1. Geli\u015ftirilmi\u015f Marka \u0130maj\u0131<\/span><\/li><\/ol><\/li><\/ol>

          \u00c7a\u011fr\u0131 merkezleri art\u0131k sadece m\u00fc\u015fteriler taraf\u0131ndan yap\u0131lan aramalar\u0131 cevaplamak i\u00e7in de\u011fildir. M\u00fc\u015fterilerinizin ne dedi\u011fiyle ger\u00e7ekten ilgilenen, m\u00fc\u015fterilerinizin s\u0131kl\u0131kla eri\u015fti\u011fi t\u00fcm kanallarda yer alan, m\u00fc\u015fteri dostu bir kurulu\u015f imaj\u0131n\u0131 ger\u00e7ek anlamda yaratmak i\u00e7in bir zorunluluktur. T\u00fcm temas noktalar\u0131nda m\u00fc\u015fteri yorumlar\u0131n\u0131 proaktif olarak yan\u0131tlamak ve m\u00fc\u015fteri duyarl\u0131l\u0131\u011f\u0131ndaki de\u011fi\u015fikliklerin fark\u0131nda olmak, i\u015fletmeniz i\u00e7in istedi\u011finiz bir marka imaj\u0131 yaratmada uzun bir yol kat edebilir.<\/p>

            1. Geli\u015ftirilmi\u015f Marka \u0130maj\u0131<\/span><\/li><\/ol><\/li><\/ol>

              Yak\u0131n tarihli bir ara\u015ft\u0131rmaya g\u00f6re, “Zay\u0131f mobil m\u00fc\u015fteri hizmetleri m\u00fc\u015fteri kat\u0131l\u0131m\u0131na zarar veriyor. Kurulu\u015ftaki hi\u00e7bir toplanma ilkesi, \u00fcst\u00fcn m\u00fc\u015fteri kat\u0131l\u0131m\u0131 yaratmaktan daha \u00f6nemlidir ve BT liderlerinin m\u00fc\u015fterilerin t\u00fcm kanallardan kat\u0131l\u0131m\u0131n\u0131 sa\u011flamak i\u00e7in yenilik yapmas\u0131 gerekecek.” Etkili m\u00fc\u015fteri kat\u0131l\u0131m\u0131, t\u00fcm kurulu\u015flar\u0131n bir numaral\u0131 \u00f6nceli\u011fidir. M\u00fc\u015fterilerinizle t\u00fcm ileti\u015fim kanallar\u0131n\u0131 a\u00e7mak ve proaktif olarak diyalo\u011fun bir par\u00e7as\u0131 olmak, m\u00fc\u015fteri kat\u0131l\u0131m\u0131,m\u00fc\u015fteri memnuniyeti<\/a> ve sadakatinin ilk ad\u0131m\u0131d\u0131r. Bu, yaln\u0131zca \u00e7ok kanall\u0131 bir m\u00fc\u015fteri hizmetleri ileti\u015fim merkezi arac\u0131l\u0131\u011f\u0131yla yap\u0131labilir.<\/p>

                1. Daha H\u0131zl\u0131 Destek<\/span><\/li><\/ol><\/li><\/ol>

                  G\u00fcn\u00fcm\u00fcz\u00fcn \u00e7ok kanall\u0131 m\u00fc\u015fterilerinin temel \u00f6zelli\u011fi, sab\u0131rs\u0131z olmalar\u0131 ve an\u0131nda tatmin edilmeleri. Nispeten kolayl\u0131kla kanaldan kanala atlarlar ve i\u015fletmelerin de bunu yapmas\u0131n\u0131 beklerler. \u0130\u015fletmeler, t\u00fcm m\u00fc\u015fteri temas noktalar\u0131nda haz\u0131r bulunarak, m\u00fc\u015fteri sorunlar\u0131n\u0131n \u00e7o\u011funu tomurcuk halindeyken \u00e7\u00f6zebileceklerinden emin olabilirler. Canl\u0131 sohbet E-Posta yoluyla an\u0131nda destek sunabilir, e-postalara daha h\u0131zl\u0131 yan\u0131t verebilir, sosyal medya<\/a> sitelerinde bilgili cevaplar verebilir vb. Sesli arama durumunda, temsilci daha h\u0131zl\u0131 ve ak\u0131ll\u0131 destek sunmak i\u00e7in ge\u00e7mi\u015f m\u00fc\u015fteri davran\u0131\u015f\u0131na ve ge\u00e7mi\u015fine zaten eri\u015febilir.<\/p>

                    1. Daha Etkili Pazarlama Kampanyalar\u0131<\/span><\/li><\/ol><\/li><\/ol>

                      G\u00fcn\u00fcm\u00fcz\u00fcn pazarlama kampanyalar\u0131 da \u00e7ok kanall\u0131 hale geldi. Sat\u0131n alma karar\u0131n\u0131 etkileyece\u011fi umuduyla, \u00e7e\u015fitli temas noktalar\u0131 arac\u0131l\u0131\u011f\u0131yla beklentiler \u00fczerinde izlenimler olu\u015fturulur. Ama ileti\u015fimi iki y\u00f6nl\u00fc yapmak gerekiyor. M\u00fc\u015fteriler bir kanaldan di\u011ferine ge\u00e7erken belirli yorumlar yapabilir, sorular sorabilir veya sadece baz\u0131 bilgilere g\u00f6z atabilirler. T\u00fcm bunlar\u0131n izlenmesi ve y\u00f6netilmesi kritik \u00f6neme sahiptir. \u00c7a\u011fr\u0131 merkezi temsilcileri, m\u00fc\u015fteri sorular\u0131n\u0131 \u00e7evrimi\u00e7i olarak proaktif olarak yan\u0131tlayabilir ve konu\u015fmay\u0131 do\u011fru y\u00f6ne y\u00f6nlendirme f\u0131rsat\u0131 elde edebilir. M\u00fc\u015fteri kurulu\u015fla ileti\u015fime ge\u00e7ti\u011finde, temsilciler m\u00fc\u015fterinin ilgi g\u00f6sterdi\u011fi \u00fcr\u00fcn veya hizmetlerle ilgili bilgilerle zaten silahland\u0131r\u0131lm\u0131\u015ft\u0131r. Bu taktikler \u00e7ok kanall\u0131 pazarlama kampanyalar\u0131ndan daha iyi sonu\u00e7lar getirebilir.<\/p>

                        1. Daha Derin M\u00fc\u015fteri Analiti\u011fi ve \u0130leti\u015fim Merkezi Analiti\u011fi<\/span><\/li><\/ol><\/li><\/ol>

                          T\u00fcm m\u00fc\u015fteri bilgilerine tek noktadan eri\u015fim, m\u00fc\u015fteri davran\u0131\u015f ge\u00e7mi\u015finin bilgi deposu ve her sorunun nas\u0131l yan\u0131tland\u0131\u011f\u0131 daha iyi m\u00fc\u015fteri analiti\u011fi ile sonu\u00e7lanabilir. \u0130\u015fletmeler, m\u00fc\u015fteriler ve m\u00fc\u015fteri segmentleri hakk\u0131nda daha iyi bilgiye sahip olduklar\u0131nda, m\u00fc\u015fteri taleplerine g\u00f6re hizmetlerini\/\u00fcr\u00fcnlerini\/pazarlama mesajlar\u0131n\u0131\/sat\u0131\u015f taktiklerini de\u011fi\u015ftirebilirler. \u0130leti\u015fim merkezi analiti\u011fi, \u00e7ok kanall\u0131 bir ileti\u015fim merkezi kurulumunda da daha etkili hale gelir.<\/p>

                            1. Daha \u0130yi Yukar\u0131 Sat\u0131\u015f ve \u00c7apraz Sat\u0131\u015f F\u0131rsatlar\u0131<\/span><\/li><\/ol><\/li><\/ol>

                              M\u00fc\u015fteri duyarl\u0131l\u0131\u011f\u0131n\u0131n nabz\u0131n\u0131 tutan acenteler, do\u011fru tavsiyeyi sunmak ve ayr\u0131ca m\u00fc\u015fteri i\u00e7in faydal\u0131 olabilecek ilgili \u00fcr\u00fcn veya hizmetleri \u00f6nermek i\u00e7in daha iyi bir konumdad\u0131r. Geleneksel bir \u00e7a\u011fr\u0131 merkezi kurulumunda, bir sesli temsilci ek teklifler i\u00e7in bir \u00f6neride bulundu\u011funda, temsilciler m\u00fc\u015fteri ge\u00e7mi\u015fi veya tercihleri hakk\u0131nda nadiren bir fikre sahip olduklar\u0131ndan, arayanlar genellikle temsilcilerin \u0131srarc\u0131 oldu\u011funu hissettiler. Ancak \u00e7ok kanall\u0131 bir ileti\u015fim merkezinde temsilciler, m\u00fc\u015fterinin \u015fimdiye kadar \u015firketle nas\u0131l etkile\u015fime girdi\u011fine dair ge\u00e7mi\u015f bilgilere sahiptir ve bu nedenle yap\u0131lan \u00f6neriler daha ak\u0131ll\u0131d\u0131r ve m\u00fc\u015fteriler \u00fczerinde daha iyi bir etkiye sahiptir.<\/p>

                                1. Her Arac\u0131n\u0131n Maksimum Performans\u0131<\/span><\/li><\/ol><\/li><\/ol>

                                  Tek bir temsilci, m\u00fc\u015fteri sorular\u0131n\u0131 yan\u0131tlamak i\u00e7in birden \u00e7ok kanal \u00fczerinden ayr\u0131\u015ft\u0131rma yapabilir. \u00c7o\u011fu durumda, sorunlar sosyal medya veya sohbet gibi internet tabanl\u0131 ileti\u015fim kanallar\u0131nda \u00e7\u00f6z\u00fcl\u00fcr ve b\u00f6ylece sesli temsilciler \u00fczerindeki y\u00fck azalt\u0131l\u0131r. \u00c7ok kanall\u0131 bir \u00e7a\u011fr\u0131 merkezinde her \u015fey tek bir uygulama \u00fczerinden ger\u00e7ekle\u015fir ve m\u00fc\u015fteri verilerinin tek bir versiyonu vard\u0131r; bu, arac\u0131lar\u0131n birden \u00e7ok g\u00f6revi yerine getirmesini ve kanallar aras\u0131nda m\u00fc\u015fterinin yapt\u0131\u011f\u0131 kadar h\u0131zl\u0131 hareket etmesini kolayla\u015ft\u0131r\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t

                                  \u00c7ok Kanall\u0131 \u0130leti\u015fim Merkezi Olu\u015fturmadaki En B\u00fcy\u00fck Zorluk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  \u00c7ok kanall\u0131 bir ileti\u015fim merkezi, hem m\u00fc\u015fteriler hem de i\u015fletme i\u00e7in bir kazan-kazan durumu sunar. Hepimiz \u00e7ok kanall\u0131l\u0131\u011f\u0131n ileti\u015fim merkezlerinin gelece\u011fi oldu\u011funu biliyoruz, ancak o zaman neden bir\u00e7ok i\u015fletme bu kritik alanda geride kal\u0131yor?<\/p>\n

                                  Bir\u00e7ok i\u015fletme, m\u00fc\u015fterilerine t\u00fcm kanallar i\u00e7in birle\u015fik bir destek sunma konusunda bir zorlukla kar\u015f\u0131 kar\u015f\u0131ya. Birle\u015ftirilmi\u015f destek, kanaldan ba\u011f\u0131ms\u0131z olarak her m\u00fc\u015fteri i\u00e7in tek bir kayd\u0131n tutulmas\u0131 anlam\u0131na gelir ve arac\u0131lar, m\u00fc\u015fteri bilgilerine eri\u015fmek i\u00e7in bu kayd\u0131 kanallar aras\u0131nda kullanabilir. Ancak eski uygulamalar\u0131n kullan\u0131m\u0131 ve daha yeni teknolojilere uyum sa\u011flamak i\u00e7in \u00e7a\u011fr\u0131 merkezi altyap\u0131s\u0131n\u0131n y\u00fckseltilmesindeki zorluklar nedeniyle, i\u015fletmeler hala olmak istedikleri yerde de\u011filler. Baz\u0131 kanallarda destek sa\u011flad\u0131ktan sonra bile, en iyi dijital m\u00fc\u015fteri deneyimini<\/a> sunma konusunda hala geride kal\u0131yorlar. <\/p>\n

                                  Bu \u00e7oklu kanallar\u0131n sorunsuz bir \u015fekilde entegre edildi\u011finden ve i\u015fin birle\u015fik bir cephesini sundu\u011fundan emin olmaya ihtiya\u00e7 vard\u0131r. Etkili bilgi y\u00f6netimi ve m\u00fc\u015fteri analiti\u011fi, \u00e7ok merkezli bir ileti\u015fim merkezinden en iyi \u015fekilde yararlanmak i\u00e7in de olduk\u00e7a \u00f6nemlidir. M\u00fc\u015fteriyi memnun etmek ve yo\u011fun rekabet ortam\u0131nda bir ad\u0131m \u00f6nde olmak i\u00e7in i\u015fletmeler, m\u00fc\u015fterileri herhangi bir bilgi kayb\u0131 olmadan istedikleri kanal\u0131 kullanmaya te\u015fvik eden y\u00fcksek performansl\u0131, senkronize \u00e7ok kanall\u0131 bir ileti\u015fim merkezine ihtiya\u00e7 duyar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t

                                  \u00c7ok Kanall\u0131 \u0130leti\u015fim Merkezi Hizmetini Creafone \u0130le Sa\u011flay\u0131n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  \u00a0<\/p>

                                  Creafone<\/a> gibi \u00e7ok kanall\u0131 ileti\u015fim merkezi hizmetleri sa\u011flay\u0131c\u0131s\u0131ndan destek hizmetleri almak, son teknoloji \u00e7ok kanall\u0131 destek altyap\u0131m\u0131za an\u0131nda eri\u015fmenizi sa\u011flayacakt\u0131r. En b\u00fcy\u00fck \u00f6nceli\u011fimiz, i\u015finizi h\u0131zl\u0131 ve uygun maliyetli bir \u015fekilde daha karl\u0131 hale getirmektir. E\u011fer siz de; g\u00fcvenilir, verimli ve uygun maliyetli bir \u00e7ok kanall\u0131 ileti\u015fim merkezi hizmet sa\u011flay\u0131c\u0131s\u0131 ar\u0131yorsan\u0131z, bizimle ileti\u015fime ge\u00e7meyi unutmay\u0131n!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                  \u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI M\u00fc\u015fteriler, m\u00fc\u015fteri hizmetleri y\u00f6neticisinden ki\u015fiselle\u015ftirilmi\u015f ilginin yan\u0131 s\u0131ra, istedikleri bilgilere her zaman kolayca eri\u015fmenin rahatl\u0131\u011f\u0131n\u0131 isterler. M\u00fc\u015fteri talepleri her zaman giderilmez ve m\u00fc\u015fterilerin taleplerini anlamak, onlar\u0131 neyin motive etti\u011fini \u00f6\u011frenmek ve m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her yerde aktif olarak bulunmak i\u00e7in m\u00fc\u015fterilerle t\u00fcm ileti\u015fim kanallar\u0131n\u0131 a\u00e7mak \u015firketlerin elindedir. Bu […]<\/p>\n","protected":false},"author":1,"featured_media":10801,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-10794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iletisim-merkezi"],"yoast_head":"\n\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE<\/title>\n<meta name=\"description\" content=\"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.creafone.com\/en\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\" \/>\n<meta property=\"og:site_name\" content=\"CREAFONE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/creafonecc\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-02T17:32:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-10T12:48:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Creafone\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@creafone\" \/>\n<meta name=\"twitter:site\" content=\"@creafone\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Creafone\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\"},\"author\":{\"name\":\"Creafone\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b\"},\"headline\":\"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI\",\"datePublished\":\"2021-10-02T17:32:00+00:00\",\"dateModified\":\"2022-01-10T12:48:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\"},\"wordCount\":103,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.creafone.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg\",\"articleSection\":[\"\u0130leti\u015fim Merkezi\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\",\"url\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\",\"name\":\"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE\",\"isPartOf\":{\"@id\":\"https:\/\/www.creafone.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg\",\"datePublished\":\"2021-10-02T17:32:00+00:00\",\"dateModified\":\"2022-01-10T12:48:06+00:00\",\"description\":\"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage\",\"url\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg\",\"contentUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/www.creafone.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u0130leti\u015fim Merkezi\",\"item\":\"https:\/\/www.creafone.com\/en\/blog\/category\/iletisim-merkezi\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.creafone.com\/#website\",\"url\":\"https:\/\/www.creafone.com\/\",\"name\":\"CREAFONE\",\"description\":\"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi\",\"publisher\":{\"@id\":\"https:\/\/www.creafone.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.creafone.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.creafone.com\/#organization\",\"name\":\"Creafone\",\"url\":\"https:\/\/www.creafone.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"contentUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"width\":250,\"height\":34,\"caption\":\"Creafone\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/creafonecc\/\",\"https:\/\/x.com\/creafone\",\"https:\/\/www.instagram.com\/creafonecc\",\"https:\/\/linkedin.com\/company\/creafone\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b\",\"name\":\"Creafone\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g\",\"caption\":\"Creafone\"},\"sameAs\":[\"https:\/\/www.creafone.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE","description":"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.creafone.com\/en\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/","og_locale":"en_US","og_type":"article","og_title":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE","og_description":"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.","og_url":"https:\/\/www.creafone.com\/en\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/","og_site_name":"CREAFONE","article_publisher":"https:\/\/www.facebook.com\/creafonecc\/","article_published_time":"2021-10-02T17:32:00+00:00","article_modified_time":"2022-01-10T12:48:06+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg","type":"image\/jpeg"}],"author":"Creafone","twitter_card":"summary_large_image","twitter_creator":"@creafone","twitter_site":"@creafone","twitter_misc":{"Written by":"Creafone","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#article","isPartOf":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/"},"author":{"name":"Creafone","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b"},"headline":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI","datePublished":"2021-10-02T17:32:00+00:00","dateModified":"2022-01-10T12:48:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/"},"wordCount":103,"commentCount":0,"publisher":{"@id":"https:\/\/www.creafone.com\/#organization"},"image":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage"},"thumbnailUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg","articleSection":["\u0130leti\u015fim Merkezi"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/","url":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/","name":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI - CREAFONE","isPartOf":{"@id":"https:\/\/www.creafone.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage"},"image":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage"},"thumbnailUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg","datePublished":"2021-10-02T17:32:00+00:00","dateModified":"2022-01-10T12:48:06+00:00","description":"\u00c7ok kanall\u0131 ileti\u015fim merkezleri, klasik ileti\u015fim merkezlerine g\u00f6re; e-posta, canl\u0131 sohbet, sosyal medya gibi avantajlara sahiptir.","breadcrumb":{"@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#primaryimage","url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg","contentUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/10\/pexels-mart-production-7709221-scaled.jpg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/www.creafone.com\/blog\/cok-kanalli-iletisim-merkezi-faydalari\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/www.creafone.com\/"},{"@type":"ListItem","position":2,"name":"\u0130leti\u015fim Merkezi","item":"https:\/\/www.creafone.com\/en\/blog\/category\/iletisim-merkezi\/"},{"@type":"ListItem","position":3,"name":"\u00c7OK KANALLI \u0130LET\u0130\u015e\u0130M MERKEZ\u0130 KULLANIMININ 8 FAYDASI"}]},{"@type":"WebSite","@id":"https:\/\/www.creafone.com\/#website","url":"https:\/\/www.creafone.com\/","name":"CREAFONE","description":"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi","publisher":{"@id":"https:\/\/www.creafone.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.creafone.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.creafone.com\/#organization","name":"Creafone","url":"https:\/\/www.creafone.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png","contentUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png","width":250,"height":34,"caption":"Creafone"},"image":{"@id":"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/creafonecc\/","https:\/\/x.com\/creafone","https:\/\/www.instagram.com\/creafonecc","https:\/\/linkedin.com\/company\/creafone"]},{"@type":"Person","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b","name":"Creafone","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g","caption":"Creafone"},"sameAs":["https:\/\/www.creafone.com"]}]}},"_links":{"self":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/10794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/comments?post=10794"}],"version-history":[{"count":23,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/10794\/revisions"}],"predecessor-version":[{"id":12812,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/10794\/revisions\/12812"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/media\/10801"}],"wp:attachment":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/media?parent=10794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/categories?post=10794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/tags?post=10794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}