{"id":10827,"date":"2021-10-22T08:47:00","date_gmt":"2021-10-22T08:47:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=10827"},"modified":"2022-01-06T12:27:20","modified_gmt":"2022-01-06T12:27:20","slug":"dis-kaynakli-cagri-merkezi-kullanmanin-faydasi","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/dis-kaynakli-cagri-merkezi-kullanmanin-faydasi\/","title":{"rendered":"DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI"},"content":{"rendered":"
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DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u0130\u015fletmelerin d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi<\/a> kullanmay\u0131 se\u00e7melerinin bir\u00e7ok iyi nedeni vard\u0131r. Gelen aramalar\u0131n\u0131z\u0131 bir \u00e7a\u011fr\u0131 merkezine yapt\u0131rmay\u0131 d\u00fc\u015f\u00fcnd\u00fcn\u00fcz m\u00fc? D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullan\u0131m\u0131n\u0131n i\u015f normu haline gelmesinin bir\u00e7ok nedeni vard\u0131r. D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanman\u0131n avantajlar\u0131ndan en \u00f6nemlileri ise; aramalar\u0131 maliyetleri d\u00fc\u015f\u00fcrebilir, m\u00fc\u015fteri hizmetlerini iyile\u015ftirebilir ve \u00fcretkenli\u011fi art\u0131rabilir. Ba\u015far\u0131l\u0131 i\u015fletmelerin \u00e7o\u011funlu\u011funun \u00e7a\u011fr\u0131 i\u015fleme g\u00f6revlerini d\u0131\u015far\u0131dan temin etmeyi tercih etmesinin en \u00f6nemli be\u015f nedeni: <\/p>

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  1. \n Telekom\u00fcnikasyon Altyap\u0131s\u0131n\u0131 Sat\u0131n Alman\u0131za Gerek Yok <\/strong>\n <\/li><\/br>\n

    Tam i\u015flevli bir \u00e7a\u011fr\u0131 merkezini i\u015fletmek i\u00e7in gereken altyap\u0131 \u00f6nemlidir. Telefonlara, masalara, bilgisayarlara, yaz\u0131l\u0131m lisanslar\u0131na ve di\u011fer ekipmanlara ek olarak, i\u015fletmenin bunlar\u0131 koymak i\u00e7in ger\u00e7ek alana \u00f6nemli miktarda fon yat\u0131rmas\u0131 gerekmektedir. \u0130\u015fletmeler bir d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi se\u00e7ti\u011finde, ba\u015far\u0131l\u0131 bir \u00e7a\u011fr\u0131 merkezi i\u015fletmek i\u00e7in gerekli t\u00fcm ofis alan\u0131na, donan\u0131ma ve programlara zaten yat\u0131r\u0131m yapm\u0131\u015f bir ekiple \u00e7al\u0131\u015fman\u0131n avantaj\u0131n\u0131 elde etmektedirler. Bu da tek ba\u015f\u0131na muazzam bir maliyet tasarrufu avantaj\u0131d\u0131r.<\/p>\n

  2. \n Kapsaml\u0131 \u00c7al\u0131\u015fan \u0130\u015fe Alma ve E\u011fitimine Yat\u0131r\u0131m Yapman\u0131za Gerek Yok<\/strong>\n <\/li> <\/br>\n

    \u00d6ncelikle bir ekip olu\u015fturmal\u0131s\u0131n\u0131z. Bu a\u015fama, mevcut i\u015flerin reklam\u0131n\u0131 yapmak, ba\u015fvuranlar\u0131 taramak, m\u00fclakatlar yapmak ve i\u015fe alma s\u00fcrecini tamamlamakla ilgili t\u00fcm maliyet, zaman ve \u00e7abay\u0131 i\u00e7ermektedir. Sadece telefon g\u00f6r\u00fc\u015fmelerini y\u00f6netecek ki\u015fileri de\u011fil, ayn\u0131 zamanda bu ki\u015fileri y\u00f6netecek ki\u015fileri ve hatta bu y\u00f6neticileri y\u00f6netecek ki\u015fileri de i\u015fe almal\u0131s\u0131n\u0131z. \u00d6zellikle 7\/24\/365 \u00e7a\u011fr\u0131 merkezinizde \u00e7al\u0131\u015facak bir ekip olu\u015fturman\u0131z gerekiyorsa, bu \u00e7ok fazla i\u015fe al\u0131m yapman\u0131z anlam\u0131na gelmektedir. Profesyonel bir m\u00fc\u015fteri temsilcisini e\u011fitmek aylar alabilir, ayr\u0131ca e\u011fitim s\u00fcreci zaman ve maliyet kayb\u0131n\u0131 da beraberinde getirir. Creafone<\/a> gibi d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezleri, profesyonel \u00e7a\u011fr\u0131 merkezi temsilcileri olu\u015fturmak i\u00e7in ola\u011fan\u00fcst\u00fc e\u011fitim programlar\u0131na sahiptir. E\u011fitim s\u00fcreklili\u011fi de mevcuttur. Son olarak, \u00e7a\u011fr\u0131 merkezi ekibiniz \u00f6deme almak isteyecektir. Bu nedenle, ekibinize bir \u015firket i\u00e7i \u00e7al\u0131\u015fan\u0131 ekledi\u011finizde \u00f6demeniz gereken t\u00fcm maa\u015flar\u0131, sosyal haklar\u0131, \u00fccretli izinleri veya \u00f6demeniz gereken di\u011fer \u015feyleri unutmamal\u0131s\u0131n\u0131z. \u00c7o\u011fu i\u015fletme i\u00e7in, t\u00fcm bu \u00e7a\u011fr\u0131 merkezi i\u015fe alma ve personel ihtiya\u00e7lar\u0131n\u0131 d\u0131\u015far\u0131dan temin etmek \u00e7ok daha uygun maliyetli ve daha verimlidir.<\/p>\n

  3. \n D\u00fcnyan\u0131n Her Yerindeki M\u00fc\u015fterileri Y\u00f6netme Yetene\u011fi<\/strong>\n <\/li> <\/br>\n

    \u00c7o\u011fu i\u015fletme birden fazla zaman diliminde \u00e7al\u0131\u015f\u0131r ve farkl\u0131 dil ihtiya\u00e7lar\u0131 olan m\u00fc\u015fterilere sahiptir. \u00d6rne\u011fin ABD s\u0131n\u0131rlar\u0131 i\u00e7inde \u0130spanyolca konu\u015fan telefon \u00e7al\u0131\u015fanlar\u0131 bir zorunluluk haline gelmektedir. Yetenekli bir \u00e7a\u011fr\u0131 merkezi, aramalar\u0131 g\u00fcn\u00fcn veya gecenin herhangi bir saatinde y\u00f6netmek i\u00e7in iki dil se\u00e7ene\u011fine sahip yan\u0131tlama hizmetleri sa\u011flayabilir . Bu, iki dil se\u00e7ene\u011fi sayesinde \u00e7a\u011fr\u0131 temsilcileriyle kendi ba\u015f\u0131n\u0131za yapabilece\u011finizden \u00e7ok daha uygun fiyata 7-24 destek sunabilece\u011finiz anlam\u0131na gelir. 7-24 \u00e7a\u011fr\u0131 merkezi hizmet<\/a> \u015firket i\u00e7inde y\u00f6netmek, \u00e7o\u011fu i\u015fletme i\u00e7in maliyet a\u00e7\u0131s\u0131ndan engelleyicidir. <\/p>\n

  4. \n M\u00fc\u015fteri Hizmet D\u00fczeylerini Geli\u015ftirme G\u00fcc\u00fc<\/strong>\n <\/li> <\/br>\n

    Etkili m\u00fc\u015fteri hizmetleri, bir i\u015fletmenin ba\u015far\u0131l\u0131 olmas\u0131 i\u00e7in esast\u0131r. Sosyal medya, mobil teknolojiler ve di\u011fer modern yenilikler, memnun m\u00fc\u015fterilerin ba\u015far\u0131l\u0131 bir i\u015f i\u00e7in \u00e7ok \u00f6nemli oldu\u011fu anlam\u0131na gelmekte, \u00e7\u00fcnk\u00fc memnuniyetsizlik haberleri \u00e7ok h\u0131zl\u0131 bir \u015fekilde yay\u0131lmaktad\u0131r. \u00c7a\u011fr\u0131 merkezi hizmetleri m\u00fc\u015fteri hizmetlerinde uzmanla\u015fm\u0131\u015ft\u0131r ve m\u00fc\u015fterileri mutlu etmek ve daha fazlas\u0131 i\u00e7in geri gelmelerini sa\u011flamak i\u00e7in \u00e7e\u015fitli \u00e7\u00f6z\u00fcmler sunabilir. Arayanlara y\u00f6nelik bu bire bir ilgiyi, bir i\u015fletme m\u00fc\u015fteri hizmetleri \u00e7a\u011fr\u0131 merkezi \u00e7\u00f6z\u00fcmleri<\/a> sa\u011flamak i\u00e7in iyi bir d\u0131\u015f kaynak kullan\u0131m orta\u011f\u0131 olmadan ger\u00e7ekle\u015ftirmek zor veya imkans\u0131zd\u0131r. <\/p>\n

  5. \n Yeni Programlar\u0131 ve \u00dcr\u00fcnleri H\u0131zl\u0131 ve Verimli Ba\u015flatma Esnekli\u011fi<\/strong>\n <\/li><\/br>\n

    Yeni bir \u00fcr\u00fcn veya pazarlama kampanyas\u0131 ba\u015flatmak \u00e7ok uzun bir zaman\u0131n\u0131z\u0131 alabilir. Gelen aramalar\u0131 y\u00f6netmek i\u00e7in profesyonel bir hizmetle, kampanya veya yeni \u00fcr\u00fcnle ilgili sorular\u0131 yan\u0131tlamak i\u00e7in kurum i\u00e7i personeli e\u011fitme zorunlulu\u011fu olmadan bunu h\u0131zl\u0131 ve kolay bir \u015fekilde yapabilirsiniz. Tek yapman\u0131z gereken kampanyan\u0131n detaylar\u0131n\u0131 \u00e7a\u011fr\u0131 merkezinize ula\u015ft\u0131rmak, \u00e7a\u011fr\u0131lar\u0131 ve sorular\u0131 onlar\u0131n halletmesine izin vermek. Ek bir avantaj olarak, \u00e7a\u011fr\u0131 merkezleri size inan\u0131lmaz miktarda yard\u0131mc\u0131 \u00e7a\u011fr\u0131 verisi, m\u00fc\u015fteri geri bildirimi ve analitik sa\u011flayabilir. Bu size \u00fcr\u00fcnleri geli\u015ftirmek, daha bilgilendirici pazarlama kampanyalar\u0131 olu\u015fturmak ve m\u00fc\u015fteri taban\u0131n\u0131z taraf\u0131ndan daha iyi kar\u015f\u0131lanan yeni \u00fcr\u00fcnler geli\u015ftirmek i\u00e7in kullan\u0131labilecek \u00f6nemli bir kaynak sa\u011flar. Creafone \u00e7a\u011fr\u0131 merkezi<\/a>, maliyetten tasarruf etmenize ve m\u00fc\u015fteri hizmetlerinizi geli\u015ftirmenize yard\u0131mc\u0131 olmak i\u00e7in her b\u00fcy\u00fckl\u00fckte ve t\u00fcrde i\u015fletmeyle ortakl\u0131k yapmaktad\u0131r. Siz de d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanman\u0131n avantajlar\u0131ndan faydalanmak istiyorsan\u0131z bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI \u0130\u015fletmelerin d\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanmay\u0131 se\u00e7melerinin bir\u00e7ok iyi nedeni vard\u0131r. Gelen aramalar\u0131n\u0131z\u0131 bir \u00e7a\u011fr\u0131 merkezine yapt\u0131rmay\u0131 d\u00fc\u015f\u00fcnd\u00fcn\u00fcz m\u00fc? D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullan\u0131m\u0131n\u0131n i\u015f normu haline gelmesinin bir\u00e7ok nedeni vard\u0131r. D\u0131\u015f kaynakl\u0131 \u00e7a\u011fr\u0131 merkezi kullanman\u0131n avantajlar\u0131ndan en \u00f6nemlileri ise; aramalar\u0131 maliyetleri d\u00fc\u015f\u00fcrebilir, m\u00fc\u015fteri hizmetlerini iyile\u015ftirebilir ve \u00fcretkenli\u011fi […]<\/p>\n","protected":false},"author":1,"featured_media":10828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,53],"tags":[],"class_list":["post-10827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi","category-dis-kaynak"],"yoast_head":"\nDI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI - CREAFONE<\/title>\n<meta name=\"description\" content=\"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131n\u0131n Bir\u00e7ok Faydas\u0131 Vard\u0131r. Daha D\u00fc\u015f\u00fck Maliyet, Daha Verimli Bir Hizmet Ve En \u00d6nemlisi I\u015finize Odaklanman\u0131z Konusunda Etkin Bir Rol Oynar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/dis-kaynakli-cagri-merkezi-kullanmanin-faydasi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DI\u015e KAYNAKLI \u00c7A\u011eRI MERKEZ\u0130 KULLANIMININ 5 FAYDASI - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi Kullan\u0131m\u0131n\u0131n Bir\u00e7ok Faydas\u0131 Vard\u0131r. 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