{"id":11167,"date":"2021-11-05T07:33:00","date_gmt":"2021-11-05T07:33:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=11167"},"modified":"2022-01-12T10:58:37","modified_gmt":"2022-01-12T10:58:37","slug":"musteri-memnuniyeti-7-adimda-nasil-olculur","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/","title":{"rendered":"M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11167\" class=\"elementor elementor-11167\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09821c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09821c1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2557441\" data-id=\"2557441\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ad9db elementor-widget elementor-widget-heading\" data-id=\"51ad9db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a4eefe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a4eefe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-591a8b1\" data-id=\"591a8b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f748f4 elementor-widget elementor-widget-image\" data-id=\"6f748f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-1024x683.jpg\" class=\"attachment-large size-large wp-image-11169\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-768x512.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-1536x1024.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-2048x1365.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-1200x800.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-1980x1320.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74f9558 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74f9558\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-491f2830\" data-id=\"491f2830\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49bcba29 elementor-widget elementor-widget-text-editor\" data-id=\"49bcba29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:gray\" >M\u00fc\u015fteri memnuniyeti (CSAT), m\u00fc\u015fterilerinizin \u00fcr\u00fcnleriniz veya hizmetleriniz hakk\u0131nda nas\u0131l hissetti\u011fini anlamak i\u00e7in \u00f6nemli bir m\u00fc\u015fteri deneyimi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr. M\u00fc\u015fterilerinizle ba\u011flant\u0131 kurmak, m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin tek ger\u00e7ek yoludur.<\/p>\n<p style=\"color:gray\">M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin en yayg\u0131n y\u00f6ntemlerinden biri anketlerdir. Yan\u0131t verenler; \u00e7oktan se\u00e7meli sorular, derecelendirme sorular\u0131, a\u00e7\u0131k u\u00e7lu sorular vb. arac\u0131l\u0131\u011f\u0131yla geri bildirimlerini kaydeder. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/blog\/musteri-memnuniyeti-olcumu\/\" >M\u00fc\u015fteri memnuniyeti \u00f6l\u00e7me ara\u00e7lar\u0131<\/a>, \u00e7evrimi\u00e7i anketler arac\u0131l\u0131\u011f\u0131yla ger\u00e7ek zamanl\u0131 bilgiler toplaman\u0131za ve m\u00fckemmel deneyimler sunman\u0131za yard\u0131mc\u0131 olabilir. <\/p>\n<p style=\"color:gray\">A\u015fa\u011f\u0131daki soruya verilen cevaplardan CSAT puan\u0131n\u0131z\u0131 \u00f6l\u00e7ebilirsiniz ,<\/p>\n<p style=\"color:gray\">\u201c[\u00dcr\u00fcn\/hizmet] ile ilgili genel memnuniyetinizi nas\u0131l de\u011ferlendirirsiniz?\u201d<\/p>\n<p style=\"color:gray\">Se\u00e7enekler tipik olarak memnuniyet seviyesinin bir ucundan z\u0131t kutuplara kadar uzan\u0131r.<\/p>\n<ul STYLE=\"COLOR:BLACK\">\n  <li>Hi\u00e7 tatmin olmam\u0131\u015f<\/li>\n  <li>Tatminsiz<\/li>\n  <li>Orta<\/li>\n  <li>Memnun<\/li>\n  <li>\u00c7ok Memnun Kalm\u0131\u015f<\/li>\n<\/ul>\n\n<p style=\"color:gray\">&#8216;Memnun&#8217; ve &#8216;\u00e7ok memnun&#8217; yan\u0131tlar\u0131n\u0131n say\u0131s\u0131 ne kadar y\u00fcksekse, puan da o kadar y\u00fcksek olur. M\u00fc\u015fterilerin \u00fcr\u00fcn ve hizmetlerden memnun oldu\u011fu anlam\u0131na gelir. Sad\u0131k kalmalar\u0131 ve istikrarl\u0131 i\u015f b\u00fcy\u00fcmesine yol a\u00e7malar\u0131 muhtemeldir.<\/p>\n<p style=\"color:gray\">Farkl\u0131 i\u015fletmeler i\u00e7in haz\u0131r m\u00fc\u015fteri memnuniyeti anketi \u015fablonlar\u0131n\u0131 da kullanabilirsiniz.<\/p>\n\n<h2>M\u00fc\u015fteri Memnuniyeti Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr?<\/h2>\n\n<p style=\"color:gray\">Bazen stratejistler ve pazarlamac\u0131lar i\u00e7in bir hareket tarz\u0131 se\u00e7mek ve m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7mek zordur. Mutlulu\u011fu art\u0131rma ve elde tutma \u015fekliniz kurulu\u015funuza \u00f6zg\u00fc olacakt\u0131r. Yine de tatmin edici bir deneyimin unsurlar\u0131, sekt\u00f6r\u00fcn\u00fcz ve sundu\u011funuz \u00fcr\u00fcn ve hizmetler ne olursa olsun benzer stratejilerle \u00f6l\u00e7\u00fclebilir.<\/p>\n\n<p style=\"color:gray\">M\u00fc\u015fteri memnuniyeti nas\u0131l \u00f6l\u00e7\u00fcl\u00fcr sorusunun cevab\u0131n\u0131 yedi temel ad\u0131mda \u00f6zetledik.<\/p>\n\n\n  <ol>\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>Ara\u015ft\u0131rma oda\u011f\u0131n\u0131z\u0131 tan\u0131mlay\u0131n.<\/strong>\n    <\/li>\n<\/br>\n  <p style=\"color:gray\">CSAT&#8217;\u0131 \u00f6l\u00e7me aray\u0131\u015f\u0131n\u0131za ba\u015flamadan \u00f6nce net hedefler belirlemeniz gerekir. \u00d6l\u00e7\u00fcm\u00fcn\u00fcz veya verileriniz kesin bir odak olmadan d\u00fczensiz olabilir ve hedeflerinize ula\u015fman\u0131za yard\u0131mc\u0131 olmayabilir. Markan\u0131za, yeteneklerinize vb. ba\u011fl\u0131 olarak eyleme ba\u015flad\u0131\u011f\u0131n\u0131zda \u00e7ok fazla veri elde edeceksiniz. Verileri iyi kullanmak i\u00e7in ak\u0131lda net bir hedef var. Planlar\u0131n\u0131za ve eylemlerinize rehberlik edecek ve harika sonu\u00e7lar do\u011furacakt\u0131r. Bo\u015fluk alanlar\u0131n\u0131 ele almak ve s\u00fcre\u00e7lerinizi yumu\u015fatmak i\u00e7in bundan elde edilen bilgileri kullan\u0131n.<\/p>\n\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>Bir plan tasarlay\u0131n.<\/strong>\n    <\/li>\n<\/br>\n  <p style=\"color:gray\">Art\u0131k kafan\u0131zda net bir hedef oldu\u011funa g\u00f6re, bunu ba\u015farmak i\u00e7in bir plana ihtiyac\u0131n\u0131z var. Bu plan, toplanan geri bildirimlere dayal\u0131 olarak eylemlere d\u00f6n\u00fc\u015ft\u00fcr\u00fclmelidir . Bu, web sitenizin gezinmesini, <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/musteri-hizmetleri\/\">m\u00fc\u015fteri <\/a>\n    <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\"href=\"https:\/\/www.creafone.com\/musteri-hizmetleri\/\">hizmetlerini<\/a> geli\u015ftirmek, bir bilgi taban\u0131 olu\u015fturmak, s\u00fcre\u00e7leri kolayla\u015ft\u0131rmak vb. anlam\u0131na gelebilir.\n  <\/p>\n\n  <li style=\"font-size: 36px;color: black;\">\n      <strong>CSAT anket metri\u011finizi se\u00e7in.<\/strong>\n    <\/li>\n<\/br>\n  <p style=\"color:gray\">CSAT anketleri, m\u00fc\u015fteri memnuniyetini incelemek ve \u00f6l\u00e7mek i\u00e7in m\u00fckemmel bir yoldur. Ancak, tek bedene uyan bir ara\u00e7 de\u011fildir. Odak noktan\u0131za ba\u011fl\u0131 olarak, a\u015fa\u011f\u0131daki m\u00fc\u015fteri memnuniyeti metriklerinden herhangi birini se\u00e7ebilirsiniz.<\/p>\n\n  <ul>\n    <li STYLE=\"color:black\">Net Destek\u00e7i Puan\u0131 (NPS)<\/li>\n \n<\/br>\n  <p style=\"color:gray\">NPS , &#8216;Kurulu\u015fla ilgili t\u00fcm deneyiminize dayanarak, bunu arkada\u015flar\u0131n\u0131za ve i\u015f arkada\u015flar\u0131n\u0131za \u00f6nerme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?&#8217; sorusunu sorarak m\u00fc\u015fteri sadakatini \u00f6l\u00e7er. NPS anketleri, m\u00fc\u015fteri yolculu\u011funun \u00e7e\u015fitli temas noktalar\u0131nda da\u011f\u0131t\u0131labilir. Her noktadaki puana g\u00f6re iyile\u015ftirme alanlar\u0131n\u0131 belirleyebilirsiniz. \u00d6rne\u011fin, m\u00fc\u015fteri destek ekibi i\u00e7in NPS puan\u0131n\u0131n 5 olmas\u0131, kullan\u0131c\u0131lar\u0131n k\u00f6t\u00fc bir deneyim ya\u015fad\u0131\u011f\u0131 anlam\u0131na gelir. \u0130\u015fletmenizi ba\u015fkalar\u0131na tavsiye etmeleri pek olas\u0131 de\u011fildir. Bu nedenle, y\u00f6netim ekibinin kullan\u0131c\u0131larla olan ili\u015fkilerinin bitmemesini sa\u011flamak i\u00e7in bir eylem alan\u0131 olabilir.<\/p>\n  \n  <p style=\"color:gray\">Daha fazla bilgi edinin: Net Destek\u00e7i Puan\u0131 (NPS) nas\u0131l hesaplan\u0131r ?<\/p>\n\n    <li style=\"color:black\">M\u00fc\u015fteri Memnuniyeti Puan\u0131 (CSAT puan\u0131)<\/li>\n  <\/br>\n\n  <p style=\"color:gray\">CSAT , \u00fcr\u00fcn\u00fcn\u00fcz veya hizmetinizle ilgili memnuniyet veya memnuniyetsizlik d\u00fczeyini \u00f6l\u00e7er. Genellikle m\u00fc\u015fteriler memnuniyetlerini 1-3, 1-5 veya 1-7 aras\u0131nda derecelendirilir. CSAT puan\u0131, \u00fcr\u00fcnlerinizi ve hizmetlerinizi kullanmaktan keyif alan memnun m\u00fc\u015fterilerin y\u00fczde say\u0131s\u0131d\u0131r. Gelecekte de tekliflerinizi sat\u0131n almaya devam etmeleri muhtemeldir. CSAT puan\u0131, sat\u0131\u015flar\u0131 tahmin etmek ve ak\u0131ll\u0131 kararlar almak ve m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7mek i\u00e7in m\u00fckemmel bir \u00f6l\u00e7\u00fcm olabilir.<\/p>\n\n    <li style=\"color:black\">M\u00fc\u015fteri Eforu Puan\u0131 (CES)<\/li><\/ul>\n\n  <p style=\"color:gray\">CSAT&#8217;a olduk\u00e7a benzeyen CES , m\u00fc\u015fterilerin kullan\u0131m kolayl\u0131\u011f\u0131 veya deneyim konusundaki derecelendirmeleri \u00fczerinde \u00e7al\u0131\u015f\u0131r. Kullan\u0131c\u0131lar\u0131n\u0131z\u0131n yolculuklar\u0131n\u0131n \u00e7e\u015fitli temas noktalar\u0131nda sorunsuz ve sorunsuz bir deneyim ya\u015fay\u0131p ya\u015famad\u0131\u011f\u0131n\u0131 g\u00f6sterir. \u00d6rne\u011fin, CES&#8217;i hesaplamak i\u00e7in a\u015fa\u011f\u0131daki sorular\u0131 kullanabilirsiniz.<\/p>\n\n  <p style=\"color:gray\">Ma\u011fazam\u0131z\u0131 bulmak ne kadar kolayd\u0131?<\/p>\n\n  <p style=\"color:gray\">Makinemizi \u00e7al\u0131\u015ft\u0131rmak ne kadar kolayd\u0131?<\/p>\n\n  <p style=\"color:gray\">M\u00fc\u015fteri hizmetleri personelimizle ba\u011flant\u0131 kurmak ne kadar kolayd\u0131?<\/p>\n\n  <p style=\"color:gray\">\u0130htiyac\u0131n\u0131z olan belgeleri bulmak ne kadar kolayd\u0131?<\/p>\n\n\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>Etkili anketler tasarlay\u0131n.<\/strong>\n    <\/li>\n<\/br>\n\n  <p style=\"color:gray\">Anketlerinizi tasarlamak \u00e7ok \u00f6nemlidir, \u00e7\u00fcnk\u00fc anket tamamlama ve anket yan\u0131tlama oranlar\u0131n\u0131z\u0131 belirleyecektir. Anketlerin monoton ve uzun olmas\u0131n\u0131 istemezsiniz. \u0130\u015flemlerinizi geli\u015ftirece\u011finiz yaln\u0131zca gerekli sorular\u0131 ve verileri sorarak basit tutun. M\u00fc\u015fterileriniz anket doldurmaya istekli olabilir, ancak \u00e7ok zamanlar\u0131n\u0131 almamaya kesinlikle dikkat g\u00f6stermelisiniz.<\/p>\n\n  <p style=\"color:gray\">Anketlerinizi ki\u015fiselle\u015ftirmek, marka renklerinizi ve temalar\u0131n\u0131z\u0131 kullanarak onlar\u0131 inand\u0131r\u0131c\u0131 ve \u00f6zg\u00fcn k\u0131lmak her zaman iyi bir fikirdir. Ayr\u0131ca, verilerinizi b\u00f6l\u00fcmlere ay\u0131rabilir ve en iyi sonu\u00e7lar i\u00e7in farkl\u0131 t\u00fcrde anketler g\u00f6nderebilirsiniz.<\/p>\n\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>CX \u00f6l\u00e7\u00fcm yaz\u0131l\u0131m\u0131n\u0131 se\u00e7in.<\/strong>\n    <\/li>\n \n<\/br>\n  <p style=\"color:gray\">QuestionPro CX gibi bir \u00e7evrimi\u00e7i CX \u00f6l\u00e7\u00fcm arac\u0131 kullan\u0131yorsan\u0131z, anketlerinizi g\u00f6ndermek i\u00e7in bir\u00e7ok se\u00e7ene\u011finiz vard\u0131r. Anketleri m\u00fc\u015fterilerinize e-posta ile g\u00f6nderebilir, k\u0131sa mesaj servisi (SMS) vb. yoluyla g\u00f6nderebilirsiniz. Bu se\u00e7eneklere sahip olmak sa\u011fl\u0131kl\u0131 bir anket yan\u0131tlama oran\u0131na sahip olman\u0131z\u0131 sa\u011flar, \u00e7\u00fcnk\u00fc anketler her yerde ve her zaman al\u0131nabilir. SMS anketleri, e-posta anketlerinden 7,5 kat daha fazla yan\u0131t al\u0131r.<\/p>\n\n\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>Verileri toplay\u0131n ve g\u00f6zden ge\u00e7irin.<\/strong>\n    <\/li>\n  \n<\/br>\n  <p  style=\"color:gray\">M\u00fc\u015fteri memnuniyet d\u00fczeylerini nas\u0131l \u00f6l\u00e7ece\u011finizden emin de\u011filseniz, anket verilerinizi yorumlamak da kafa kar\u0131\u015ft\u0131r\u0131c\u0131 olabilir. Geri bildirimi ayr\u0131nt\u0131l\u0131 bir g\u00f6zle g\u00f6zden ge\u00e7irerek ba\u015flay\u0131n. Ek analizlerden bir takip stratejisi olu\u015fturmal\u0131s\u0131n\u0131z, ancak \u00f6nce geri bildirimde ne oldu\u011funa a\u015fina olman\u0131z gerekir. Bu \u015fekilde, planlar\u0131n\u0131zdaki g\u00fc\u00e7l\u00fc veya kusurlu bir ad\u0131m\u0131 fark edebilirsiniz.<\/p>\n\n  <p  style=\"color:gray\">Ham verilerde ne oldu\u011funu \u00f6\u011frendikten sonra, raporlama ara\u00e7lar\u0131m\u0131zla sonu\u00e7lar\u0131 \u00f6l\u00e7ebilir ve analiz edebilir ve \u00f6nemli \u00e7\u0131kar\u0131mlar elde edebilirsiniz. Bu noktada, \u00e7e\u015fitli metriklere ba\u015fvurarak ve \u00f6zenle haz\u0131rlanm\u0131\u015f sorular sorarak CSAT&#8217;\u0131 \u00f6l\u00e7t\u00fcn\u00fcz. Ard\u0131ndan, belirledi\u011finiz hedefe ula\u015fmak i\u00e7in stratejinizi olu\u015fturmak i\u00e7in a\u00e7\u0131klad\u0131\u011f\u0131n\u0131z puanlar\u0131 ve sonu\u00e7lar\u0131 alacaks\u0131n\u0131z.<\/p>\n\n  <p  style=\"color:gray\">Genel memnuniyeti hesaplamak i\u00e7in bu basit ad\u0131mlar\u0131 izledi\u011finizde, kurulu\u015funuza iyile\u015ftirme, m\u00fc\u015fteri deneyimini optimize etme, m\u00fc\u015fteriyi elde tutma ve m\u00fc\u015fteri sadakatini art\u0131rmak i\u00e7in ihtiya\u00e7 duydu\u011funuz geri bildirimleri sunabileceksiniz.<\/p>\n\n    <li style=\"font-size: 36px;color: black;\">\n      <strong>Toplay\u0131n, harekete ge\u00e7in, tekrarlay\u0131n.<\/strong>\n    <\/li>\n  <\/br>\n\n  <p style=\"color:gray\">Verileri uygun \u015fekilde toplarsan\u0131z, s\u00fcre\u00e7lerinizde ve sistemlerinizde de\u011fi\u015fiklikler meydana getirmek i\u00e7in harekete ge\u00e7erseniz ve tekrarlarsan\u0131z, yukar\u0131daki t\u00fcm \u00e7abalar\u0131n\u0131z meyve verecektir. Bulgular\u0131n\u0131z destek, <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\"href=\"https:\/\/www.creafone.com\/fiyatlandirma\/\" >fiyatland\u0131rma veya hizmetle ilgili<\/a> sorunlar\u0131 g\u00fcn \u0131\u015f\u0131\u011f\u0131na \u00e7\u0131karabilir. Bunu bilmek, acil endi\u015felerinizi gidermenize ve sorunsuz ve m\u00fckemmel bir m\u00fc\u015fteri deneyimi sa\u011flaman\u0131za yard\u0131mc\u0131 olacakt\u0131r. Bunun tek seferlik bir etkinlik olmad\u0131\u011f\u0131n\u0131 ve bunu kurulu\u015funuz veya markan\u0131zla ilgili bir kadansla d\u00fczenli olarak yapman\u0131z gerekti\u011fini belirtmek \u00e7ok \u00f6nemlidir. <\/p>\n\n<p style=\"color:gray\">\n  <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/blog\/musteri-memnuniyeti-7-adimda-nasil-yonetilir\/\" >M\u00fc\u015fteri memnuniyetini ve nas\u0131l y\u00f6netece\u011finizi <\/a>\u00f6\u011frenmek i\u00e7in blog yaz\u0131m\u0131z\u0131n 2. b\u00f6l\u00fcm\u00fcne g\u00f6z atabilirsiniz.\n<\/p>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr M\u00fc\u015fteri memnuniyeti (CSAT), m\u00fc\u015fterilerinizin \u00fcr\u00fcnleriniz veya hizmetleriniz hakk\u0131nda nas\u0131l hissetti\u011fini anlamak i\u00e7in \u00f6nemli bir m\u00fc\u015fteri deneyimi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr. M\u00fc\u015fterilerinizle ba\u011flant\u0131 kurmak, m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin tek ger\u00e7ek yoludur. M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7menin en yayg\u0131n y\u00f6ntemlerinden biri anketlerdir. Yan\u0131t verenler; \u00e7oktan se\u00e7meli sorular, derecelendirme sorular\u0131, a\u00e7\u0131k u\u00e7lu sorular vb. arac\u0131l\u0131\u011f\u0131yla geri [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11169,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-11167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-memnuniyeti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr - CREAFONE<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri memnuniyeti (CSAT), m\u00fc\u015fterilerinizin \u00fcr\u00fcnleriniz veya hizmetleriniz hakk\u0131nda nas\u0131l hissetti\u011fini anlamak i\u00e7in \u00f6nemli bir m\u00fc\u015fteri deneyimi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Memnuniyeti 1. B\u00f6l\u00fcm: 7 Ad\u0131mda Nas\u0131l \u00d6l\u00e7\u00fcl\u00fcr - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri memnuniyeti (CSAT), m\u00fc\u015fterilerinizin \u00fcr\u00fcnleriniz veya hizmetleriniz hakk\u0131nda nas\u0131l hissetti\u011fini anlamak i\u00e7in \u00f6nemli bir m\u00fc\u015fteri deneyimi \u00f6l\u00e7\u00fcm\u00fcd\u00fcr.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/\" \/>\n<meta property=\"og:site_name\" content=\"CREAFONE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/creafonecc\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-05T07:33:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-12T10:58:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/happy-joyful-guy-showing-ok-gesture-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Creafone\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@creafone\" \/>\n<meta name=\"twitter:site\" content=\"@creafone\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Creafone\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.creafone.com\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/\"},\"author\":{\"name\":\"Creafone\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b\"},\"headline\":\"M\u00fc\u015fteri Memnuniyeti 1. 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