{"id":11692,"date":"2021-11-18T14:46:00","date_gmt":"2021-11-18T14:46:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=11692"},"modified":"2022-01-12T08:43:27","modified_gmt":"2022-01-12T08:43:27","slug":"cagri-merkezlerini-basarili-kilan-ozellikler-nelerdir","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezlerini-basarili-kilan-ozellikler-nelerdir\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11692\" class=\"elementor elementor-11692\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228be4 elementor-widget elementor-widget-heading\" data-id=\"3228be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6a295 elementor-widget elementor-widget-image\" data-id=\"ee6a295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-1024x683.jpg\" class=\"attachment-large size-large wp-image-11701\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-768x512.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-1536x1024.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-2048x1365.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-1200x800.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pikwizard-customer-service-executive-working-in-call-center-1980x1320.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Ba\u015far\u0131y\u0131 nas\u0131l tan\u0131mlars\u0131n\u0131z? Ba\u015far\u0131 baz\u0131 kaynaklara g\u00f6re; bir g\u00f6revi ba\u015farmak, bir hedefe ula\u015fmak veya sadece mevcut durumda ba\u015far\u0131l\u0131 olmak anlam\u0131n\u0131 ta\u015f\u0131maktad\u0131r. Ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 s\u00f6z konusu oldu\u011funda da bu tan\u0131m hala ge\u00e7erli olabilmektedir.\n\n<p style=\"color: gray;\">Bir \u00e7a\u011fr\u0131 merkezini ba\u015far\u0131l\u0131 k\u0131lan nedir? Bu soruda \u00e7\u00f6z\u00fclmesi gereken \u00e7ok detay bulunmaktad\u0131r. Bu sebeple t\u00fcm detaylar\u0131 i\u00e7erisinde bar\u0131nd\u0131ran, bir \u00e7a\u011fr\u0131 merkezini ba\u015far\u0131l\u0131 k\u0131labilecek baz\u0131 \u00f6nemli noktalar\u0131n vurguland\u0131\u011f\u0131 bu k\u0131sa listeyi sizler i\u00e7in haz\u0131rlad\u0131k.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2f24c elementor-widget elementor-widget-heading\" data-id=\"3b2f24c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Veriler\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a58c6 elementor-widget elementor-widget-text-editor\" data-id=\"66a58c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Bir \u00e7a\u011fr\u0131 merkezinin ana hedeflerinden biri m\u00fckemmel\n<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/musteri-hizmetleri\/\">m\u00fc\u015fteri hizmeti<\/a>\u00a0 ve deneyimi sunmakt\u0131r. Bir TCN anketinde t\u00fcketicilerin; iyi m\u00fc\u015fteri hizmetleri sunan \u015firketleri, artan marka sadakati ve olumlu \u00e7evrimi\u00e7i geri d\u00f6n\u00fc\u015flerle destekledikleri vurgulanmaktad\u0131r. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/essiz-musteri-deneyimi-stratejileri\/\">E\u015fsiz m\u00fc\u015fteri hizmeti<\/a> sunman\u0131n en do\u011fru yolu, m\u00fc\u015fterilerin deneyimlerini ve beklentilerini dikkatlice anlamak ve dinlemekten ge\u00e7er.\n\nG\u00fcn\u00fcm\u00fcz\u00fcn geli\u015fmi\u015f veri ve analitik ara\u00e7lar\u0131, \u00e7a\u011fr\u0131 merkezlerine m\u00fc\u015fterilerinin ne t\u00fcr bir \u015fikayeti oldu\u011funu ve temsilcilerle hangi kanal arac\u0131l\u0131\u011f\u0131yla etkile\u015fim kurduklar\u0131n\u0131 inceleme \u015fans\u0131n\u0131 sunmaktad\u0131r. Spechy bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 ile \u00e7a\u011fr\u0131 merkezleri, \u00e7a\u011fr\u0131 kay\u0131tlar\u0131n\u0131 kolayca inceleyebilir ve ilgili verilere direkt olarak eri\u015febilir.\n\nT\u00fcm bunlara ek olarak, \u0130\u015f Zekas\u0131 (BI) yard\u0131m\u0131yla \u00e7a\u011fr\u0131 merkezleri; genel operasyonlar ve \u00f6l\u00e7\u00fcmler hakk\u0131nda bilgi edinmek, etkin kombinasyonlar olu\u015fturmak i\u00e7in verileri ve otomasyonu birle\u015ftirebilir. Y\u00fczeysel olsa bile, \u00e7a\u011fr\u0131 merkezlerinin BI verileriyle yapabilece\u011fi birka\u00e7 teknik detay bulunmaktad\u0131r:\n<ul style=\"color: black;\">\n \t<li><strong>Metrik izlemeyi ve rapor olu\u015fturmay\u0131 otomatikle\u015ftirmek<\/strong><\/li>\n \t<li><strong>Arama kampanyas\u0131 maliyetlerini ger\u00e7ek zamanl\u0131 olarak takip etmek<\/strong><\/li>\n \t<li><strong>\u00c7a\u011fr\u0131 s\u00fcrelerini, bekleme s\u00fcrelerini, uyumluluk kontrollerini ve kullan\u0131labilirli\u011fi incelemek<\/strong><\/li>\n \t<li><strong>Ekipler veya bireyler aras\u0131nda d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 \u00f6l\u00e7mek<\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a919e elementor-widget elementor-widget-heading\" data-id=\"53a919e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\nIntegration\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Ki\u015fiselle\u015ftirilmi\u015f ihtiya\u00e7lar\u0131n\u0131z\u0131 kar\u015f\u0131layan ve ek ara\u00e7larla birle\u015ftirilmi\u015f bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131, Ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 i\u00e7in m\u00fckemmel bir kombinasyondur.\n\n\u0130htiya\u00e7lar\u0131 kar\u015f\u0131lamaya ve performans\u0131 artt\u0131rmaya yard\u0131mc\u0131 olan ek ara\u00e7larla entegre edilmi\u015f yaz\u0131l\u0131m \u00e7\u00f6z\u00fcmlerini tercih etmek i\u015fletmeleri ileriye ta\u015f\u0131yacak ad\u0131mlar olacakt\u0131r.\n\nEntegre uygulamalar ve ara\u00e7lar, \u00e7a\u011fr\u0131 merkezlerinin sorunlar\u0131n\u0131n \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131lmas\u0131na ve verimliliklerini art\u0131rmas\u0131na yard\u0131mc\u0131 olan ek hizmetler sa\u011flayabilir. G\u00fc\u00e7l\u00fc entegrasyon ortaklar\u0131na sahip bir yaz\u0131l\u0131m \u00e7\u00f6z\u00fcm\u00fc se\u00e7mek, \u00e7a\u011fr\u0131 merkezlerinin hedeflerine ula\u015fabilmesi i\u00e7in ihtiya\u00e7 duydu\u011fu t\u00fcm ara\u00e7lara eri\u015fmesini sa\u011flayacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98aa582 elementor-widget elementor-widget-heading\" data-id=\"98aa582\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00fcncellik\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce138d elementor-widget elementor-widget-text-editor\" data-id=\"dce138d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Ba\u015far\u0131l\u0131 bir \u00e7a\u011fr\u0131 merkezinin; verimlili\u011fi g\u00f6z \u00f6n\u00fcnde bulundurarak g\u00fcncelli\u011fini korumas\u0131 gerektirmektedir. \u00c7a\u011fr\u0131 merkezlerinin g\u00fcncel olmas\u0131, dikkat edilmesi gereken \u00f6zelliklerin ba\u015f\u0131nda gelmektedir.\n\n<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/dis-kaynakli-cagri-merkezi-kullanmanin-faydasi\/\">\u00c7a\u011fr\u0131 merkezleri<\/a>, riski en aza indiren ve sekt\u00f6r d\u00fczenlemelerine uyumlu olan g\u00fcncel ara\u00e7larla donat\u0131lmal\u0131d\u0131r. \u00c7a\u011fr\u0131 merkezlerinin, operasyonlar\u0131n\u0131n ve e\u011fitimlerinin g\u00fcncel oldu\u011fundan emin olabilmeleri i\u00e7in de\u011fi\u015fen ko\u015fullara ayak uydurmalar\u0131 da \u00e7ok \u00f6nemlidir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8cc35 elementor-widget elementor-widget-text-editor\" data-id=\"7f8cc35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">T\u00fcrkiye\u2019nin en iyi bulut tabanl\u0131 \u00e7a\u011fr\u0131 merkezleri aras\u0131nda yer alan Spechy; stratejik entegrasyonlar\u0131, uyumluluk paketi, analitik \u00f6zellikleri, verimlili\u011fi ve son teknoloji alt yap\u0131s\u0131 ile sizin i\u00e7in do\u011fru adres olacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir? Ba\u015far\u0131y\u0131 nas\u0131l tan\u0131mlars\u0131n\u0131z? Ba\u015far\u0131 baz\u0131 kaynaklara g\u00f6re; bir g\u00f6revi ba\u015farmak, bir hedefe ula\u015fmak veya sadece mevcut durumda ba\u015far\u0131l\u0131 olmak anlam\u0131n\u0131 ta\u015f\u0131maktad\u0131r. Ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131mlar\u0131 s\u00f6z konusu oldu\u011funda da bu tan\u0131m hala ge\u00e7erli olabilmektedir. Bir \u00e7a\u011fr\u0131 merkezini ba\u015far\u0131l\u0131 k\u0131lan nedir? Bu soruda \u00e7\u00f6z\u00fclmesi gereken \u00e7ok detay bulunmaktad\u0131r. Bu sebeple [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11701,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-11692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir? - CREAFONE<\/title>\n<meta name=\"description\" content=\"Ba\u015far\u0131; bir g\u00f6revi ba\u015farmak ve hedefe ula\u015fmak anlam\u0131n\u0131 ta\u015f\u0131rken, ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi yaz\u0131l\u0131m\u0131 s\u00f6z konusu oldu\u011funda da bu tan\u0131m ge\u00e7erlidir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezlerini-basarili-kilan-ozellikler-nelerdir\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7a\u011fr\u0131 Merkezlerini Ba\u015far\u0131l\u0131 K\u0131lan \u00d6zellikler Nelerdir? - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"Ba\u015far\u0131; 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