{"id":11855,"date":"2021-11-20T10:37:00","date_gmt":"2021-11-20T10:37:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=11855"},"modified":"2022-01-12T08:36:30","modified_gmt":"2022-01-12T08:36:30","slug":"musteri-deneyimini-gelistirmenin-6-yolu","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/musteri-deneyimini-gelistirmenin-6-yolu\/","title":{"rendered":"M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11855\" class=\"elementor elementor-11855\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228be4 elementor-widget elementor-widget-heading\" data-id=\"3228be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6a295 elementor-widget elementor-widget-image\" data-id=\"ee6a295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-1024x683.jpg\" class=\"attachment-large size-large wp-image-11870\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-768x513.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-1536x1025.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-2048x1367.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-1200x801.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/group-young-people-showing-thumbs-up-gesture-1980x1321.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Y\u00fcksek kalitede m\u00fc\u015fteri deneyimi sunan i\u015fletmeler, m\u00fc\u015fteri odakl\u0131 olmayan i\u015fletmelere g\u00f6re daha karl\u0131 sat\u0131\u015f s\u00fcre\u00e7leri ge\u00e7irmektedirler. Fiyatland\u0131rma \u00e7al\u0131\u015fmalar\u0131 ve pazarlama ba\u015far\u0131s\u0131 m\u00fc\u015fterinin i\u015fletmeyi se\u00e7mesinde belli bir etki ta\u015f\u0131sa da, m\u00fc\u015fteri deneyimi b\u00fct\u00fcn bu bahsetti\u011fimiz kriterlerin \u00f6n\u00fcne ge\u00e7mektedir.\n\n<p style=\"color: gray;\">Oracle taraf\u0131ndan yap\u0131lan 2011 M\u00fc\u015fteri Deneyimi Etki Raporunda; m\u00fc\u015fterilerin %86&#8217;s\u0131n\u0131n, iyi bir m\u00fc\u015fteri deneyimi i\u00e7in daha fazla \u00f6deme yapabilece\u011fi tespit edilmi\u015ftir. American Express de, 2011 M\u00fc\u015fteri Hizmetleri Anketinde; al\u0131c\u0131lar\u0131n %70&#8217;i, m\u00fckemmel m\u00fc\u015fteri hizmeti sunduklar\u0131na inand\u0131klar\u0131 \u015firketlere ortalama %13 daha fazla harcama yapmaya istekli olduklar\u0131n\u0131 belirtmi\u015ftir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a58c6 elementor-widget elementor-widget-text-editor\" data-id=\"66a58c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: black;\"><em><strong>&#8220;M\u00fc\u015fteri Mutlulu\u011fu, Kal\u0131c\u0131 M\u00fc\u015fteri Sadakatinin En Etkili Yoludur.&#8221;<\/strong><\/em><\/p>\n<p style=\"color: gray;\">\u0130\u015fletmenin izledi\u011fi strateji tekniklerine g\u00f6re, rakip \u015firketlerden daha kaliteli ve daha de\u011ferli bir m\u00fc\u015fteri deneyimi yaratman\u0131n pek \u00e7ok yolu bulunmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a919e elementor-widget elementor-widget-heading\" data-id=\"53a919e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Daha \u0130yi Bir M\u00fc\u015fteri Hizmeti Sunun\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri deneyimini geli\u015ftirmenin en \u00f6nemli yollar\u0131n\u0131n ba\u015f\u0131nda gelen kaliteli m\u00fc\u015fteri hizmeti sa\u011flamak, \u015firket profili i\u00e7in olduk\u00e7a b\u00fcy\u00fck bir \u00f6nem ta\u015f\u0131maktad\u0131r.<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/\">Creafone<\/a> bulut tabanl\u0131 m\u00fc\u015fteri deneyimi ve \u00e7a\u011fr\u0131 merkezi kullanarak, m\u00fc\u015fterilerinize daha iyi bir deneyim sunabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98aa582 elementor-widget elementor-widget-heading\" data-id=\"98aa582\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c7evrimd\u0131\u015f\u0131 M\u00fc\u015fteri \u0130li\u015fkileri Olu\u015fturun\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce138d elementor-widget elementor-widget-text-editor\" data-id=\"dce138d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteriler her zaman i\u015fletmelere an\u0131nda ula\u015fmak istemektedirler. Chatbot ve ki\u015fiselle\u015ftirilmi\u015f bir <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/chat-ve-e-posta-destek\/\">canl\u0131 sohbet<\/a>\u00a0 sa\u011flay\u0131c\u0131s\u0131yla m\u00fc\u015fterilere her zaman onlar\u0131n yan\u0131nda oldu\u011funuzu hissettirin.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a80eb9c elementor-widget elementor-widget-heading\" data-id=\"a80eb9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kaliteli Web Sitesi Tasarlay\u0131n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8cc35 elementor-widget elementor-widget-text-editor\" data-id=\"7f8cc35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri deneyimini geli\u015ftirmenin en \u00f6nemli yollar\u0131ndan biri olan iyi tasarlanm\u0131\u015f bir web sitesi, m\u00fc\u015fteri deneyimini m\u00fcthi\u015f bir \u015fekilde art\u0131rabilmektedir. \u0130yi bir UX ve UI tasar\u0131mc\u0131lar\u0131yla \u00e7al\u0131\u015fmak m\u00fc\u015fterinin, web sitesinde rahatl\u0131kla dola\u015fmas\u0131n\u0131 ve sayfada uzun vakit ge\u00e7irmesini sa\u011flamaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5141427 elementor-widget elementor-widget-heading\" data-id=\"5141427\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fterilerinizin Sorunlar\u0131n\u0131 Pratik Bir \u015eekilde \u00c7\u00f6z\u00fcn\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c782aa elementor-widget elementor-widget-text-editor\" data-id=\"6c782aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Al\u0131c\u0131lar sorunlar\u0131n\u0131n bir an \u00f6nce \u00e7\u00f6z\u00fclmesini istemektedir. Bu y\u00fczden i\u015fletmeler, m\u00fc\u015fterilerin sorunlar\u0131n\u0131 daha h\u0131zl\u0131 ve etkili bir \u015fekilde halletmeye yo\u011funla\u015fmal\u0131d\u0131r. M\u00fc\u015fterilerinizin sorunlar\u0131n\u0131 pratik bir \u015fekilde \u00e7\u00f6zmek al\u0131c\u0131lar\u0131n <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-artirmak-icin-etkili-yontemler\/\">m\u00fc\u015fteri deneyimini<\/a> art\u0131rmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-069b996 elementor-widget elementor-widget-heading\" data-id=\"069b996\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kaliteli \u0130\u00e7erikli Blog Yaz\u0131lar\u0131 Yaz\u0131n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f15b88 elementor-widget elementor-widget-text-editor\" data-id=\"5f15b88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Baz\u0131 m\u00fc\u015fteriler canl\u0131 hizmetle sorunlar\u0131n\u0131 \u00e7\u00f6zmek yerine, i\u015fletmenin web sitesine giderek problemlerini \u00e7\u00f6zebilece\u011fi yaz\u0131lara da ihtiya\u00e7 duymaktad\u0131r. Al\u0131c\u0131lar <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/\">blog <\/a>okuyarak, probleminin nas\u0131l ve ne zaman \u00e7\u00f6z\u00fclece\u011fine dair bir bilgi toplayabilir. B\u00f6ylece m\u00fc\u015fteriler, web sitesinin kaliteli ve iyi tasarlanm\u0131\u015f oldu\u011funu anlayarak, i\u015fletmeye g\u00fcven duyacaklard\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e638b1 elementor-widget elementor-widget-heading\" data-id=\"9e638b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fterinizine Kolayl\u0131k Sa\u011flay\u0131n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f0eae elementor-widget elementor-widget-text-editor\" data-id=\"34f0eae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fterilerinin, sorunlar\u0131n\u0131n \u00e7\u00f6z\u00fclmesi i\u00e7in \u00e7ok \u00e7aba harcamas\u0131n\u0131 hi\u00e7bir i\u015fletme istemez. \u00c7\u00fcnk\u00fc harcanan bu \u00e7aba, m\u00fc\u015fterilerin i\u015fletmeye dair g\u00fcvenini kaybetmesine ve m\u00fc\u015fteri deneyiminin azalmas\u0131na neden olmaktad\u0131r. M\u00fc\u015fteri \u0130leti\u015fim Konseyi taraf\u0131ndan 2007&#8217;de yap\u0131lan bir anket; m\u00fc\u015fteri sadakatini art\u0131rman\u0131n en \u00f6nemli yolunun, \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerinde harcanacak \u00e7aban\u0131n azalt\u0131lmas\u0131 oldu\u011funu a\u00e7\u0131klam\u0131\u015ft\u0131r.\n\n<p style=\"color: gray;\">\u0130\u015fletmelerin, m\u00fc\u015fteri deneyimini art\u0131rmak i\u00e7in yaln\u0131zca fiyat \u00fczerinden hareket etmesi, \u015firketi riske atmaktad\u0131r. Kurumlar; rakip \u015firketlerden daha \u00f6nde olmak istedikleri s\u00fcrece, m\u00fc\u015fteri deneyimi stratejisini m\u00fcthi\u015f bir \u015fekilde uygulamal\u0131d\u0131r. M\u00fc\u015fterilerinizin yaln\u0131zca \u00fcr\u00fcn\u00fc de\u011fil, i\u015fletmeyi de sevmeleri gerekmektedir. Hem i\u015fletmeyi hem de \u00fcr\u00fcn\u00fc seven al\u0131c\u0131lar\u0131n, m\u00fc\u015fteri deneyimi ve i\u015fletmeye olan sadakati artacakt\u0131r.\n\n<p style=\"color: gray;\">M\u00fc\u015fteri deneyiminin rekabette avantaj sa\u011flad\u0131\u011f\u0131n\u0131 vurgulayan <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/\">Creafone \u00c7a\u011fr\u0131 Merkezi Platformu<\/a> ; e\u015fsiz m\u00fc\u015fteri deneyimi hizmetleri sayesinde, marka sadakatini art\u0131rarak empati ve teknolojiyi bir araya getirmektedir.\n\n<p style=\"color: gray;\">Siz de Creafone\u2019un e\u015fsiz m\u00fc\u015fteri hizmetleri platformundan yararlanmak istiyorsan\u0131z bizimle ileti\u015fime ge\u00e7meyi unutmay\u0131n!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu Y\u00fcksek kalitede m\u00fc\u015fteri deneyimi sunan i\u015fletmeler, m\u00fc\u015fteri odakl\u0131 olmayan i\u015fletmelere g\u00f6re daha karl\u0131 sat\u0131\u015f s\u00fcre\u00e7leri ge\u00e7irmektedirler. Fiyatland\u0131rma \u00e7al\u0131\u015fmalar\u0131 ve pazarlama ba\u015far\u0131s\u0131 m\u00fc\u015fterinin i\u015fletmeyi se\u00e7mesinde belli bir etki ta\u015f\u0131sa da, m\u00fc\u015fteri deneyimi b\u00fct\u00fcn bu bahsetti\u011fimiz kriterlerin \u00f6n\u00fcne ge\u00e7mektedir. Oracle taraf\u0131ndan yap\u0131lan 2011 M\u00fc\u015fteri Deneyimi Etki Raporunda; m\u00fc\u015fterilerin %86&#8217;s\u0131n\u0131n, iyi bir m\u00fc\u015fteri [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11870,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58],"tags":[],"class_list":["post-11855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-deneyimi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu - CREAFONE<\/title>\n<meta name=\"description\" content=\"Fiyatland\u0131rma ve pazarlama ba\u015far\u0131s\u0131 m\u00fc\u015fterinin i\u015fletme se\u00e7iminde etkili olsa da, m\u00fc\u015fteri deneyimini geli\u015ftirmek bu kriterlerin \u00f6n\u00fcne ge\u00e7mektedir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-deneyimini-gelistirmenin-6-yolu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 6 Yolu - 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