{"id":11876,"date":"2021-11-21T12:45:00","date_gmt":"2021-11-21T12:45:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=11876"},"modified":"2022-01-12T08:34:53","modified_gmt":"2022-01-12T08:34:53","slug":"musteri-memnuniyetini-artirmak-icin-8-ipucu","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-artirmak-icin-8-ipucu\/","title":{"rendered":"M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11876\" class=\"elementor elementor-11876\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228be4 elementor-widget elementor-widget-heading\" data-id=\"3228be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6a295 elementor-widget elementor-widget-image\" data-id=\"ee6a295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-1024x683.jpg\" class=\"attachment-large size-large wp-image-11882\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-768x512.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-1536x1024.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-2048x1365.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-1200x800.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/pexels-yan-krukov-8867434-1980x1320.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Y\u00fcksek d\u00fczeyde m\u00fc\u015fteri memnuniyeti sa\u011flamak; her markan\u0131n hedefi oldu\u011fu gibi, i\u015fletmeler i\u00e7in vazge\u00e7ilmez bir ba\u015far\u0131 anahtar\u0131d\u0131r.\n<p style=\"color: gray;\">\nM\u00fc\u015fteri deneyimi kurum ve kurulu\u015flar\u0131n gelirlerini bir hayli etkilemektedir. M\u00fc\u015fterilerine g\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri deneyimi sa\u011flayamayan i\u015fletmeler, maalesef gelirlerini y\u00fckseltememektedir. Kolsky taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rma, 26 m\u00fc\u015fteriden sadece 1\u2019inin i\u015fletmeye \u015fikayet bildirdi\u011fini ifade etmi\u015ftir. \u0130\u015fletmeden veya \u00fcr\u00fcnden memnun kalmayarak, \u015fikayetini i\u015fletmeye bildirmeyen al\u0131c\u0131lar \u015firketlerle ba\u011flant\u0131s\u0131n\u0131 sessizce koparmaktad\u0131r. G\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri memnuniyeti olu\u015fturmak i\u00e7in pek \u00e7ok y\u00f6ntem bulunmaktad\u0131r. Bu makalede m\u00fc\u015fterilerinizi nas\u0131l memnun edece\u011finize dair 8 muhte\u015fem ipucunu basit bir k\u0131lavuz halinde derledik.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a919e elementor-widget elementor-widget-heading\" data-id=\"53a919e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Memnuniyeti Nas\u0131l Geli\u015ftirilir?\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri memnuniyetini geli\u015ftirmek i\u00e7in a\u015fa\u011f\u0131daki harika ad\u0131mlar\u0131 uygulamaya ba\u015flayabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce138d elementor-widget elementor-widget-text-editor\" data-id=\"dce138d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fteri Geri Bildirimlerini Toplay\u0131n<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">Al\u0131c\u0131lar\u0131n gereksinimlerini anlamak i\u00e7in onlar\u0131 iyi dinlemek ve ne istediklerini iyi bilmek gerekmektedir. Anketleri kullanarak m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7ebilir ve i\u015fletmenize dair ho\u015fnutluklar\u0131n\u0131 art\u0131rabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8cc35 elementor-widget elementor-widget-text-editor\" data-id=\"7f8cc35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fterilerinizden Gelen \u00d6nerileri Dikkate Al\u0131n<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmelerin; m\u00fc\u015fterilerin tavsiyelerini ve fikirlerini dikkate alarak, m\u00fc\u015fteriye y\u00f6nelik bir \u00e7al\u0131\u015fma plan\u0131 haz\u0131rlamalar\u0131 gerekmektedir. \u0130\u015fletmelerin, m\u00fc\u015fteri memnuniyetini iyile\u015ftirmek i\u00e7in ekipleri ile beraber koordineli bir \u015fekilde \u00e7al\u0131\u015fmalar\u0131 da son derece \u00f6nemlidir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c782aa elementor-widget elementor-widget-text-editor\" data-id=\"6c782aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>\u00dcr\u00fcn\u00fcn\u00fcz\u00fc ve Hizmetinizi Geli\u015ftirin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmeler, al\u0131c\u0131 geri bildirimlerini \u00f6nemseyerek <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/musteri-hizmetleri\/\">\u00fcr\u00fcn ve hizmetlerini<\/a> s\u00fcrekli geli\u015ftirmelidir. Kurumlar, \u00fcr\u00fcnlerini ve hizmetlerini iyile\u015ftirdi\u011fini m\u00fc\u015fteriye fark ettirmelidir. Bu strateji modelleri m\u00fc\u015fteri memnuniyetini y\u00fcksek tutmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f15b88 elementor-widget elementor-widget-text-editor\" data-id=\"5f15b88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fterilerinizi Takip Edin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmelerin, \u00fcr\u00fcnlerini daha fazla geli\u015ftirdi\u011fini ve ilerlemeye y\u00f6nelik yeni hedefleri oldu\u011funu m\u00fc\u015fterileri ile payla\u015fmas\u0131 gerekmektedir. B\u00f6ylelikle, m\u00fc\u015fteri ve i\u015fletme aras\u0131nda g\u00fc\u00e7l\u00fc bir ba\u011f kurulmaktad\u0131r.\n\nM\u00fc\u015fteri memnuniyetini geli\u015ftirmek i\u00e7in temel ad\u0131mlar\u0131 att\u0131ktan sonra, a\u015fa\u011f\u0131daki 8 harika maddeye g\u00f6z atabilirsiniz.\n\n\u00c7ok kanall\u0131 destek sunun.\n<ul style=\"color:black\">\n \t<li>M\u00fc\u015fterilerinizden geri bildirim toplamay\u0131 bir al\u0131\u015fkanl\u0131k haline getirin.<\/li>\n \t<li>M\u00fc\u015fteri memnuniyetini d\u00fczenli olarak \u00f6l\u00e7\u00fcn.<\/li>\n \t<li>M\u00fc\u015fterilerinizden hizmetiniz hakk\u0131nda mutlaka geri bildirim isteyin.<\/li>\n \t<li>M\u00fc\u015fterilerinizden aktif bir \u015fekilde geri bildirim talep edin.<\/li>\n \t<li>M\u00fc\u015fterinizin \u00f6nerilerini dikkate al\u0131n.<\/li>\n \t<li>Al\u0131c\u0131lardan gelen geri bildirimleri kar\u015f\u0131l\u0131ks\u0131z b\u0131rakmamaya \u00f6zen g\u00f6sterin.<\/li>\n \t<li>\u015eikayet ve olumsuz yorumlar\u0131 \u00f6nemseyerek, m\u00fc\u015fterilerinizi anlamaya \u00e7al\u0131\u015f\u0131n.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f0eae elementor-widget elementor-widget-text-editor\" data-id=\"34f0eae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>\u00c7ok Kanall\u0131 Destek Sunun<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">G\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri memnuniyeti olu\u015fturmak i\u00e7in pek \u00e7ok uygulama bulunmaktad\u0131r. M\u00fc\u015fterilere \u00e7ok kanall\u0131 destek sunmak, m\u00fc\u015fterilerin memnuniyetini garantilemektedir. M\u00fc\u015fteriler, i\u015fletmelerle kolay ve h\u0131zl\u0131 etkile\u015fim sa\u011flad\u0131\u011f\u0131nda m\u00fc\u015fteri memnuniyeti harika bir \u015fekilde sa\u011flanmaktad\u0131r. Dijitalle\u015fme fazlas\u0131yla \u00f6nem kazand\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fteriler bir \u00e7ok farkl\u0131 kanal kullanmaktad\u0131r, bu ileti\u015fim kanallar\u0131 \u015f\u00f6yle s\u0131ralanabilir;\n<ul>\n \t<li><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/chat-ve-e-posta-destek\/\">Canl\u0131\u00a0Sohbet ve E-posta Deste\u011fi\u00a0<\/a><\/li>\n \t<li><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/sosyal-medya-destek\/\">Sosyal Medya Deste\u011fi\u00a0<\/a><\/li>\n \t<li><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/telefon-ve-goruntulu-destek\/\">Telefon Deste\u011fi\u00a0<\/a><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u00c7e\u015fitli ileti\u015fim kanallar\u0131n\u0131 kullanman\u0131n en b\u00fcy\u00fck avantaj\u0131, i\u015fletmelerin bir\u00e7ok m\u00fc\u015fteriye farkl\u0131 kanallardan kolayca ula\u015fabilmesidir. \u015eirketler, ileti\u015fim modellerini en son teknolojiyle harmanlayarak, \u00e7ok kanall\u0131 ileti\u015fimi etkili bir \u015fekilde kullanmal\u0131d\u0131r. Ayr\u0131ca, m\u00fc\u015fterilerin %64\u2019\u00fc ileti\u015fim kanallar\u0131ndan ba\u011f\u0131ms\u0131z olarak canl\u0131 destek almak da istemektedirler. Al\u0131c\u0131lar\u0131n\u0131za canl\u0131 destek sunmak, m\u00fc\u015fteri memnuniyetini y\u00fckseltmeye yard\u0131mc\u0131 olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b1d34 elementor-widget elementor-widget-text-editor\" data-id=\"d8b1d34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fterilerinizden Geri Bildirim Toplamay\u0131 Bir Al\u0131\u015fkanl\u0131k Haline Getirin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fteri geri bildirimi, i\u015fletmenizin sahip olabilece\u011fi en g\u00fc\u00e7l\u00fc kaynaklar\u0131ndan biridir. Geri bildirim; m\u00fc\u015fterilerin marka, hizmet ve \u00fcr\u00fcnlerden ne kadar memnun oldu\u011funu belirtmektedir. Ayr\u0131ca, m\u00fc\u015fteri odakl\u0131 \u015firketlerin, m\u00fc\u015fteri oda\u011f\u0131n\u0131 \u00f6nemsemeyen \u015firketlerden en b\u00fcy\u00fck fark\u0131 %60 daha karl\u0131 olmalar\u0131d\u0131r. M\u00fc\u015fteri odakl\u0131 bir \u015firket olmak i\u00e7in m\u00fc\u015fterilerinizden geri bildirim almaya \u00f6zen g\u00f6sterin. M\u00fc\u015fterilerin anket yapmalar\u0131 ve g\u00f6r\u00fc\u015f bildirmeleri, kurumlar\u0131n m\u00fc\u015fteri memnuniyetini geli\u015ftirmesine yard\u0131mc\u0131 olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1324962 elementor-widget elementor-widget-text-editor\" data-id=\"1324962\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fteri Memnuniyetini D\u00fczenli Olarak \u00d6l\u00e7\u00fcn<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">Bain taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rma, m\u00fc\u015fteri odakl\u0131 \u00e7al\u0131\u015fan \u015firketlerin daha karl\u0131 oldu\u011funu belirtmi\u015ftir. \u0130\u015fletme, m\u00fc\u015fteri memnuniyetini \u00f6l\u00e7meye yarayan yaz\u0131l\u0131mlar sayesinde iyile\u015ftirmesi gereken durumlar\u0131 \u00f6\u011frenerek, belirli bir \u00e7al\u0131\u015fma plan\u0131 haz\u0131rlayabilmektedir. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyeti-7-adimda-nasil-olculur\/\">M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7mek<\/a> i\u00e7in 3 \u00f6nemli sistem bulunmaktad\u0131r.\n<ul style=\"color: black;\">\n \t<li><strong>NPS (Net Tavsiye Skoru)<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmeler, g\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri memnuniyeti olu\u015fturmak i\u00e7in Net Tavsiye Skor\u2019unu tercih etmektedirler. M\u00fc\u015fteri memnuniyetini \u00f6l\u00e7meye yarayan bu sistem; m\u00fc\u015fterilerin i\u015fletmeleri tavsiye etme ihtimalini tek bir soru \u00fczerinden sorarak, m\u00fc\u015fterilerin puan vermesi sa\u011flan\u0131r.\n<ul style=\"color: black;\">\n \t<li><strong>CSAT (M\u00fc\u015fteri Memnuniyeti Skoru)<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fteri Memnuniyeti Skoru; i\u015fletmeler taraf\u0131ndan \u00e7o\u011funlukla kullan\u0131lan bir sistemdir. \u00d6rne\u011fin, sat\u0131n alma i\u015flemi tamamland\u0131ktan sonra i\u015fletme, m\u00fc\u015fterinin \u00fcr\u00fcn ve hizmetten ne kadar ho\u015fnut olduklar\u0131n\u0131 anlamak i\u00e7in al\u0131c\u0131ya bir CSAT anket ba\u011flant\u0131s\u0131 g\u00f6nderilir.\n<ul style=\"color: black;\">\n \t<li><strong>CES (M\u00fc\u015fteri Eforu Skoru)<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fteri Eforu Skoru; bir i\u015fletmenin markalar ve \u00fcr\u00fcnleri hakk\u0131nda m\u00fc\u015fterilerine puanlama sistemi sunarak, hizmetten memnun kal\u0131p kalmad\u0131klar\u0131n\u0131 \u00f6l\u00e7meye yarayan bir yaz\u0131l\u0131md\u0131r. M\u00fc\u015fteriler, sipari\u015flerini tamamlad\u0131ktan sonra bir ba\u011flant\u0131ya y\u00f6nlendirilerek i\u015fletme veya \u00fcr\u00fcn hakk\u0131nda anket yapmas\u0131 rica edilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df21ece elementor-widget elementor-widget-text-editor\" data-id=\"df21ece\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>T\u00fcm \u0130leti\u015fim Kanallar\u0131ndan Geri Bildirim \u0130steyin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmeler, m\u00fc\u015fterilerin en \u00e7ok kulland\u0131klar\u0131 ileti\u015fim kanallar\u0131n\u0131 belirleyerek, \u00e7o\u011fu m\u00fc\u015fteriden geri bildirim talebi sa\u011flayabilmektedir. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/e-ticarette-canli-sohbet-destegi-avantajlari\/\">E-posta, telefon uygulamalar\u0131<\/a> ve anketleri kullanarak m\u00fc\u015fterinize bir\u00e7ok kanaldan ula\u015fabilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8895203 elementor-widget elementor-widget-text-editor\" data-id=\"8895203\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fterilerinizden Aktif Olarak Geri Bildirim \u0130steyin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fterilerin sosyal medyada geri bildirim b\u0131rakmas\u0131n\u0131 beklemek yerine, geri bildirimleri proaktif bir \u015fekilde te\u015fvik etmek i\u015fletmenin yarar\u0131na olacakt\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-338e56f elementor-widget elementor-widget-text-editor\" data-id=\"338e56f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>T\u00fcm Ekiplerinizle Geri Bildirimi Payla\u015f\u0131n<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fteri geri bildiriminin t\u00fcm ekipler taraf\u0131ndan g\u00f6r\u00fclmesi ve duyulmas\u0131 gerekmektedir. Geri bildirimin t\u00fcm ekiplerle payla\u015f\u0131lmas\u0131, b\u00fct\u00fcn departmanlar\u0131n m\u00fc\u015fteri odakl\u0131 \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamaktad\u0131r. \u015eirketteki her departman m\u00fc\u015fterinin ne istedi\u011fini kavrayarak, m\u00fc\u015fteri memnuniyetini geli\u015ftirebilmektedir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0d1220 elementor-widget elementor-widget-text-editor\" data-id=\"b0d1220\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>\u015eikayet ve Olumsuz Yorumlar\u0131 \u00d6nemseyin<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">M\u00fc\u015fterilerden gelen olumlu ve olumsuz yorumlar dikkate al\u0131nd\u0131\u011f\u0131nda m\u00fc\u015fteri memnuniyeti h\u0131zl\u0131 bir \u015fekilde iyile\u015ftirilebilmektedir. M\u00fc\u015fteri, pozitif bir geri bildirimle i\u015fletmeye d\u00f6nd\u00fc\u011f\u00fcnde mutlaka te\u015fekk\u00fcr mesajlar\u0131 at\u0131lmal\u0131d\u0131r. \u0130\u015fletmeler, olumsuz yorumlarla kar\u015f\u0131la\u015ft\u0131klar\u0131nda ise m\u00fc\u015fteriyle iyi bir etkile\u015fim kurmal\u0131 ve en yak\u0131n zamanda probleminin d\u00fczelece\u011fini bildirmelidir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5569f3b elementor-widget elementor-widget-text-editor\" data-id=\"5569f3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>M\u00fc\u015fteri \u015eikayetlerinin \u00d6nemi ve Faydalar\u0131<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">\u0130\u015fletmenize yap\u0131lan olumsuz yorum ve ele\u015ftiriler, \u015firketinizi geli\u015ftirmek i\u00e7in bir \u015fanst\u0131r. M\u00fc\u015fterilerinizin g\u00f6r\u00fc\u015f ve yorumlar\u0131n\u0131 dikkate ald\u0131\u011f\u0131n\u0131zda \u015firketiniz b\u00fcy\u00fcme potansiyeli g\u00f6stermektedir. M\u00fc\u015fteri \u015fikayetlerini f\u0131rsata d\u00f6n\u00fc\u015ft\u00fcrmek i\u00e7in a\u015fa\u011f\u0131daki maddeleri inceleyebilirsiniz.\n\nOlumsuz yorumlara her zaman geri d\u00f6n\u00fcn\nM\u00fc\u015fterilerinizin sorunlar\u0131n\u0131 d\u00fczeltmeye \u00e7al\u0131\u015f\u0131n ve problemlerini en yak\u0131n zamanda \u00e7\u00f6zece\u011finizi s\u00f6yleyin.\nM\u00fc\u015fterilere \u015fikayetlerini \u00e7\u00f6zd\u00fc\u011f\u00fcn\u00fcz\u00fc bildirin.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-195cac6 elementor-widget elementor-widget-text-editor\" data-id=\"195cac6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"color: black;\">\n \t<li><strong>Sonu\u00e7<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\"><a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-memnuniyetini-artirmak-icin-etkili-yontemler\/\">G\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri memnuniyeti<\/a> olu\u015fturmak i\u00e7in pek \u00e7ok y\u00f6ntem bulunmaktad\u0131r. M\u00fc\u015fteri memnuniyetini ilerletmek, i\u015fletme aras\u0131nda m\u00fcthi\u015f bir ba\u011f olu\u015fmas\u0131n\u0131 sa\u011flamaktad\u0131r. Siz de i\u015fletmenizi ilerletmek ve m\u00fc\u015fterilerinizle m\u00fcthi\u015f ba\u011flant\u0131 kurmak istiyorsan\u0131z m\u00fc\u015fteri memnuniyetine \u00f6zen g\u00f6stermelisiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu Y\u00fcksek d\u00fczeyde m\u00fc\u015fteri memnuniyeti sa\u011flamak; her markan\u0131n hedefi oldu\u011fu gibi, i\u015fletmeler i\u00e7in vazge\u00e7ilmez bir ba\u015far\u0131 anahtar\u0131d\u0131r. M\u00fc\u015fteri deneyimi kurum ve kurulu\u015flar\u0131n gelirlerini bir hayli etkilemektedir. M\u00fc\u015fterilerine g\u00fc\u00e7l\u00fc bir m\u00fc\u015fteri deneyimi sa\u011flayamayan i\u015fletmeler, maalesef gelirlerini y\u00fckseltememektedir. Kolsky taraf\u0131ndan yap\u0131lan ara\u015ft\u0131rma, 26 m\u00fc\u015fteriden sadece 1\u2019inin i\u015fletmeye \u015fikayet bildirdi\u011fini ifade [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11882,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-11876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-memnuniyeti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri Memnuniyetini Art\u0131rmak \u0130\u00e7in Uygulayabilece\u011finiz 8 Muhte\u015fem \u0130pucu - CREAFONE<\/title>\n<meta name=\"description\" content=\"Fiyatland\u0131rma ve pazarlama ba\u015far\u0131s\u0131 m\u00fc\u015fterinin i\u015fletme se\u00e7iminde etkili olsa da, m\u00fc\u015fteri deneyimini geli\u015ftirmek bu 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