{"id":11959,"date":"2021-11-23T08:13:00","date_gmt":"2021-11-23T08:13:00","guid":{"rendered":"https:\/\/www.creafone.com\/?p=11959"},"modified":"2022-01-12T08:30:11","modified_gmt":"2022-01-12T08:30:11","slug":"musteri-yolculugu-nasil-gelistirilir","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/musteri-yolculugu-nasil-gelistirilir\/","title":{"rendered":"M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11959\" class=\"elementor elementor-11959\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228be4 elementor-widget elementor-widget-heading\" data-id=\"3228be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6a295 elementor-widget elementor-widget-image\" data-id=\"ee6a295\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-1024x683.jpg\" class=\"attachment-large size-large wp-image-11980\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-768x512.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-1536x1024.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-2048x1365.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-16x12.jpg 16w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-1200x800.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/11\/business-people-shaking-hands-finishing-up-meeting-deals-business-concept-1980x1320.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u0130\u015fletmenin hedeflerine ula\u015fmas\u0131n\u0131 istiyorsan\u0131z yapman\u0131z gereken en \u00f6nemli \u015feylerde bir tanesi, m\u00fc\u015fteri yolculu\u011funuzun haritas\u0131n\u0131 \u00e7\u0131karmakt\u0131r. Her i\u015fletmenin al\u0131c\u0131 yolculu\u011fu s\u00fcrecini dikkate almas\u0131 gerekmektedir. Kurumlar m\u00fc\u015fteri haritas\u0131n\u0131 muhte\u015fem bir \u015fekilde tasarlayarak, i\u015fletmenin performans\u0131 art\u0131r\u0131r ve daha fazla kar elde eder. \u015eirketinizin m\u00fc\u015fteri yolculu\u011funu iyile\u015ftirmek i\u00e7in a\u015fa\u011f\u0131daki 4 ad\u0131m\u0131 inceleyebilirsiniz.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a919e elementor-widget elementor-widget-heading\" data-id=\"53a919e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hedeflerinizi Belirleyin\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri yolculu\u011funu geli\u015ftirmenin en \u00f6nemli 4 ad\u0131m\u0131ndan biri i\u015fletmenin hedeflerini s\u0131n\u0131rland\u0131rmas\u0131d\u0131r. \u0130\u015fletmenin, <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-yolculugu-nasil-daha-iyi-hale-getirilir\/\">m\u00fc\u015fteri yolculu\u011fu<\/a> s\u00fcrecine haz\u0131rlan\u0131rken nas\u0131l bir amac\u0131 oldu\u011funu bilmesi gerekmektedir. Kurumlar\u0131n ataca\u011f\u0131 her ama\u00e7s\u0131z ad\u0131m m\u00fc\u015fteri yolculu\u011funun etkili olmamas\u0131na yol a\u00e7abilmektedir. Bunu \u00f6nlemek i\u00e7in i\u015fletmelerin bir hedef noktas\u0131 belirlemesi \u00f6ncelik ta\u015f\u0131maktad\u0131r. \u0130\u015fletmelerin ataca\u011f\u0131 baz\u0131 misyonlar \u015fu \u015fekilde olabilir;\n<ul style=\"color: black;\">\n \t<li><strong>Sosyal medya performans\u0131n\u0131 art\u0131rmak<\/strong><\/li>\n \t<li><strong>M\u00fc\u015fterinin sepetine daha fazla \u00fcr\u00fcn koymas\u0131n\u0131 ama\u00e7lamak<\/strong><\/li>\n \t<li><strong>M\u00fc\u015fterinin \u00f6deme s\u00fcrecini an\u0131nda tamamlamas\u0131n\u0131 sa\u011flamak<\/strong><\/li>\n<\/ul>\n<p style=\"color: gray;\">gibi bir\u00e7ok hedef s\u0131ralanabilir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f93ee7c elementor-widget elementor-widget-heading\" data-id=\"f93ee7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Yolculu\u011funuzu G\u00f6rselle\u015ftirin\n\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce138d elementor-widget elementor-widget-text-editor\" data-id=\"dce138d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri yolculu\u011fu haritas\u0131 \u00e7\u0131karmak, i\u015fletmenin t\u00fcm hedefleri ve temas noktalar\u0131n\u0131 daha detayl\u0131 g\u00f6rmesine yard\u0131mc\u0131 olmaktad\u0131r. B\u00f6ylelikle kurumlar, kar\u015f\u0131la\u015fabilece\u011fi t\u00fcm olas\u0131 problemleri g\u00f6rselle\u015ftirerek, m\u00fc\u015fteri yolculu\u011funu optimize edebilmektedir. Belirli hedefler koymak, al\u0131c\u0131lara segmentasyon uygulamak ve istenilen m\u00fc\u015fteri profilini elde etmek gibi hedefler m\u00fc\u015fteri yolculu\u011funuzu daha iyi g\u00f6rselle\u015ftirmenize yard\u0131mc\u0131 olmaktad\u0131r.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94a7e7 elementor-widget elementor-widget-heading\" data-id=\"c94a7e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Temas Noktalar\u0131 Belirleyin\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8cc35 elementor-widget elementor-widget-text-editor\" data-id=\"7f8cc35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri yolculu\u011funu g\u00f6rselle\u015ftirirken, temas noktalar\u0131 belirlemek m\u00fcthi\u015f bir \u00f6nem ta\u015f\u0131maktad\u0131r. \u015eirketler yolculuk haritas\u0131 \u00e7\u0131kar\u0131rken, m\u00fc\u015fterilerin i\u015fletmeyle ilgili neye ihtiyac\u0131 oldu\u011funu veya kurumlardan ne gibi beklentileri oldu\u011funu ayr\u0131nt\u0131l\u0131 bir \u015fekilde haz\u0131rlamal\u0131d\u0131r. Bu a\u015fama tamamland\u0131ktan sonra kurum ve kurulu\u015flar\u0131n yeni ad\u0131mlar ve temas noktalar\u0131n\u0131 belirlemesi gerekmektedir. Ayr\u0131ca kurumlar temas noktalar\u0131n\u0131 g\u00f6rerek, ba\u015far\u0131l\u0131 olduklar\u0131 alanlarda karlar\u0131n\u0131 art\u0131rabilme \u015fans\u0131na sahiptirler.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-103cff9 elementor-widget elementor-widget-heading\" data-id=\"103cff9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Yolculu\u011funuzu De\u011ferlendirin\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c782aa elementor-widget elementor-widget-text-editor\" data-id=\"6c782aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">M\u00fc\u015fteri yolculu\u011funu geli\u015ftirmenin en \u00f6nemli 4 ad\u0131m\u0131ndan bir di\u011feri ise m\u00fc\u015fteri yolculu\u011fu sonucunu de\u011ferlendirmektir. M\u00fc\u015fteri yolculuk haritas\u0131 tasarlamak, al\u0131c\u0131 yolculu\u011funun bitti\u011fi anlam\u0131na gelmemektedir. \u0130\u015fletmeler, m\u00fc\u015fteri yolculu\u011fundan veriler alarak ve kurumlar\u0131n\u0131n nas\u0131l ve ne kadar d\u00fczeyde geli\u015fti\u011fini g\u00f6rerek sonu\u00e7lar\u0131 \u00e7\u00f6z\u00fcmleyebilir. \u015eirketler, ka\u00e7 tane al\u0131c\u0131n\u0131n web sitesini ziyaret etti\u011fini veya ne kadar insan\u0131n al\u0131\u015fveri\u015f sepetini terk etti\u011fini vb. bir\u00e7ok bilgiye rahatl\u0131kla ula\u015fabilir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea729f elementor-widget elementor-widget-heading\" data-id=\"dea729f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sonu\u00e7\n\n\n\n\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f15b88 elementor-widget elementor-widget-text-editor\" data-id=\"5f15b88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Kurumlar\u0131n, m\u00fc\u015fteri yolculu\u011funun haritas\u0131n\u0131 tasarlamas\u0131 i\u015fletme i\u00e7in en m\u00fchim s\u00fcre\u00e7lerden biridir. Kurumlar m\u00fc\u015fteri yolculu\u011fundan gelen verileri dikkate alarak, m\u00fc\u015fterilerini ve \u015firketini geli\u015ftirme imkan\u0131 bulmaktad\u0131rlar. M\u00fc\u015fteri yolculu\u011funun m\u00fckemmel ve uyumlu bir \u015fekilde olmas\u0131n\u0131 istiyorsan\u0131z, i\u015fletmeniz i\u00e7in kaliteli bir \u00e7a\u011fr\u0131 merkezi platformu se\u00e7melisiniz. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/\">Creafone<\/a> ; e\u011fitim kadrosuyla, y\u00fcksek kalitede m\u00fc\u015fteri memnuniyeti sa\u011flayan en \u00f6nemli \u00e7a\u011fr\u0131 merkezlerinden biridir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ? \u0130\u015fletmenin hedeflerine ula\u015fmas\u0131n\u0131 istiyorsan\u0131z yapman\u0131z gereken en \u00f6nemli \u015feylerde bir tanesi, m\u00fc\u015fteri yolculu\u011funuzun haritas\u0131n\u0131 \u00e7\u0131karmakt\u0131r. Her i\u015fletmenin al\u0131c\u0131 yolculu\u011fu s\u00fcrecini dikkate almas\u0131 gerekmektedir. Kurumlar m\u00fc\u015fteri haritas\u0131n\u0131 muhte\u015fem bir \u015fekilde tasarlayarak, i\u015fletmenin performans\u0131 art\u0131r\u0131r ve daha fazla kar elde eder. \u015eirketinizin m\u00fc\u015fteri yolculu\u011funu iyile\u015ftirmek i\u00e7in a\u015fa\u011f\u0131daki 4 ad\u0131m\u0131 inceleyebilirsiniz. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11980,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-11959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-memnuniyeti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri Yolculu\u011fu 4 Ad\u0131mda Nas\u0131l Geli\u015ftirilir ? - CREAFONE<\/title>\n<meta name=\"description\" content=\"\u0130\u015fletmenin hedeflerine ula\u015fmas\u0131n\u0131 istiyorsan\u0131z yapman\u0131z gereken en \u00f6nemli \u015feylerden biri, m\u00fc\u015fteri yolculu\u011funuzun haritas\u0131n\u0131 \u00e7\u0131karmakt\u0131r.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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