{"id":12970,"date":"2022-01-21T08:30:05","date_gmt":"2022-01-21T08:30:05","guid":{"rendered":"https:\/\/www.creafone.com\/?p=12970"},"modified":"2022-01-26T14:17:43","modified_gmt":"2022-01-26T14:17:43","slug":"cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir","status":"publish","type":"post","link":"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir?  Nas\u0131l Analiz Edilir?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12970\" class=\"elementor elementor-12970\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2840dab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2840dab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-398ca4b\" data-id=\"398ca4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b50fd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b50fd3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c91ae24\" data-id=\"c91ae24\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-701ba33 elementor-widget elementor-widget-heading\" data-id=\"701ba33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00c7a\u011fr\u0131 Merkezi Verileri Nedir?  Nas\u0131l Analiz Edilir?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0a7b7 elementor-widget elementor-widget-image\" data-id=\"8f0a7b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"387\" src=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-768x513.jpg\" class=\"attachment-medium_large size-medium_large wp-image-12975\" alt=\"\" srcset=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-768x513.jpg 768w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-300x200.jpg 300w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-1024x683.jpg 1024w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-1536x1025.jpg 1536w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-2048x1367.jpg 2048w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-18x12.jpg 18w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-1200x801.jpg 1200w, https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-1980x1321.jpg 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c173c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c173c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a04cb06\" data-id=\"5a04cb06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b404059 elementor-widget elementor-widget-text-editor\" data-id=\"b404059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u00c7a\u011fr\u0131 merkezi verilerini analiz etmek, operasyonel ba\u015far\u0131n\u0131n anahtarlar\u0131ndan biridir. M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011finden, \u00e7a\u011fr\u0131 merkezi operat\u00f6rlerinin ne t\u00fcr bir ko\u00e7lu\u011fa ihtiya\u00e7 duyabilece\u011fine veya m\u00fc\u015fteri memnuniyetinin nas\u0131l art\u0131r\u0131laca\u011f\u0131 hakk\u0131nda pek \u00e7ok de\u011ferli konuda i\u015fletmelere fikir vermektedir.<\/p>\n<p style=\"color: gray;\">\u0130\u015fletmelerin %61&#8217;i m\u00fc\u015fteri verilerini yakalamak ve <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/\">\u00e7a\u011fr\u0131 merkezi deneyimini<\/a> geli\u015ftirmek i\u00e7in m\u00fccadele etmektedir. <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/musteri-hizmetleri\/\">M\u00fc\u015fterilerinize en iyi \u00e7a\u011fr\u0131 merkezi deneyimini sunmak i\u00e7in<\/a> di\u011fer rakip firmalardan \u00f6nde olmak gereklidir. \u00c7a\u011fr\u0131 merkezi verilerine g\u00f6re hareket etmek, \u00e7a\u011fr\u0131 merkezinin operasyonel verimlili\u011fe ula\u015fmas\u0131 i\u00e7in hayati \u00f6nem ta\u015f\u0131maktad\u0131r.<\/p>\n<p style=\"color: gray;\">Bu makalede, \u00e7a\u011fr\u0131 merkezinizin operasyonel ba\u015far\u0131s\u0131n\u0131 art\u0131rmas\u0131 i\u00e7in en \u00f6nemli metrikleri derledik.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34975b1 elementor-widget elementor-widget-heading\" data-id=\"34975b1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">I.\u00c7a\u011fr\u0131 Merkezi Metrikleri<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430f3e elementor-widget elementor-widget-text-editor\" data-id=\"c430f3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u00c7a\u011fr\u0131 merkezlerinin geli\u015fmesi ve <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-hizmetlerini-gelistirebilecek-yontemler\/\">m\u00fcthi\u015f bir t\u00fcketici deneyiminin sa\u011flanmas\u0131 i\u00e7in\u00a0<\/a> m\u00fc\u015fteri hizmetleri metriklerinin incelenmesi gerekmektedir. En iyi m\u00fc\u015fteri deste\u011fini sunmak ve temsilci verimlili\u011fini y\u00fckseltmek i\u00e7in ileti\u015fim merkezi operasyonlar\u0131n\u0131zda izlemeniz gereken \u00f6l\u00e7\u00fcmler \u015funlard\u0131r;<\/p>\n\n<ul style=\"color: black;\">\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortalama Terk Etme Oran\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doluluk Oran\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortalama Bekleme S\u00fcresi<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0130lk Arama \u00c7\u00f6z\u00fcm\u00fc\u00a0 (FCR)<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c7al\u0131\u015fan Devir H\u0131z\u0131<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Servis Seviyesi<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00fc\u015fteri Memnuniyeti<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kalite Y\u00f6netim Sistemi<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ortalama \u0130\u015fleme S\u00fcresi (AHT)<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00062dc elementor-widget elementor-widget-heading\" data-id=\"00062dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ortalama Terk Etme Oran\u0131<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b1d45 elementor-widget elementor-widget-text-editor\" data-id=\"e4b1d45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u00c7a\u011fr\u0131 merkezinin geli\u015fmesi i\u00e7in uygulanan veri analitiklerinden biri; ortalama terk etme oran\u0131n\u0131 \u00f6l\u00e7mektir. Bir m\u00fc\u015fteri, bazen \u00e7a\u011fr\u0131 hatt\u0131nda kuyrukta bekleyip, temsilciyle g\u00f6r\u00fc\u015fememektedir. Bu durum \u00e7a\u011fr\u0131 merkezinin k\u00f6t\u00fc m\u00fc\u015fteri deneyimine sahip olmas\u0131na neden olur. Ortalama terk oran\u0131 ne kadar az olursa,<a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-metrikleri\/\"> \u00e7a\u011fr\u0131 merkezinin kalitesi<\/a> ve m\u00fc\u015fterilere sa\u011flad\u0131\u011f\u0131 g\u00fcvence artm\u0131\u015f olur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89acad3 elementor-widget elementor-widget-heading\" data-id=\"89acad3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Doluluk Oran\u0131<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b31d93 elementor-widget elementor-widget-text-editor\" data-id=\"9b31d93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color:gray\">Sohbet robotlar\u0131n\u0131n say\u0131s\u0131z avantaj\u0131 olsa da, i\u015fletmelerin dikkate almas\u0131 gereken baz\u0131 olas\u0131 dezavantajlar\u0131 da bulunmaktad\u0131r. Sohbet robotlar\u0131n\u0131n zorluklar\u0131ndan biri, tehditlere kar\u015f\u0131 a\u00e7\u0131k bir platform olmas\u0131d\u0131r. Yeterince iyi geli\u015fmemi\u015f sohbet robotlar\u0131; kimlik ve veri h\u0131rs\u0131zl\u0131\u011f\u0131na sebep olabilmektedir. Bu durumu \u00f6nlemek i\u00e7in, m\u00fcthi\u015f g\u00fcvenlikli bir Chat bot altyap\u0131s\u0131 yarat\u0131lmal\u0131d\u0131r. Ayr\u0131ca i\u015fletmeler, m\u00fc\u015fterilerin bilgilerini al\u0131rken, bu verilerin g\u00fcvenilir bir \u015fekilde temin edildi\u011fini al\u0131c\u0131lara bildirmelidir.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce36b09 elementor-widget elementor-widget-heading\" data-id=\"ce36b09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ortalama Bekleme S\u00fcresi<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a358c4 elementor-widget elementor-widget-text-editor\" data-id=\"5a358c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u00c7a\u011fr\u0131 merkezinin geli\u015fmesi i\u00e7in uygulanan veri analitiklerinden bir di\u011feri ise; s\u0131radaki ortalama s\u00fcre metri\u011fidir. Bir \u00e7a\u011fr\u0131 merkeziyle ileti\u015fime ge\u00e7ildi\u011finde ortalama bekleme s\u00fcresi \u00e7ok s\u00fcrmemelidir. Bu nedenle, m\u00fc\u015fterilerinizin ortalama kuyrukta kalma s\u00fcreleri, onlara sundu\u011funuz m\u00fc\u015fteri deneyiminin m\u00fckemmel bir g\u00f6stergesidir. Ayr\u0131ca IVR ( interaktif sesli yan\u0131t sistemleri) sayesinde, \u00e7a\u011fr\u0131 merkezine gerek kalmadan, m\u00fc\u015fterinin sorununu daha h\u0131zl\u0131 bir \u015fekilde \u00e7\u00f6zebilirsiniz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec3e72 elementor-widget elementor-widget-heading\" data-id=\"9ec3e72\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u0130lk Arama \u00c7\u00f6z\u00fcm\u00fc (FCR)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e1512 elementor-widget elementor-widget-text-editor\" data-id=\"e8e1512\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u0130lk arama \u00e7\u00f6z\u00fcm\u00fc, \u00f6nemli bir \u00e7a\u011fr\u0131 merkezi performans metri\u011fi ve m\u00fc\u015fteri ili\u015fkileri y\u00f6netiminin temel bir unsurudur. D\u00fc\u015f\u00fck konu\u015fma s\u00fcresi ve y\u00fcksek FCR oranlar\u0131, \u00e7a\u011fr\u0131 merkezleri i\u00e7in ortak bir hedef haline gelmi\u015ftir. FCR, bir ileti\u015fim merkezinin m\u00fc\u015fteri sorunlar\u0131n\u0131 ve ihtiya\u00e7lar\u0131n\u0131 ilk arad\u0131klar\u0131nda \u00e7\u00f6zme durumudur. FCR \u00f6l\u00e7\u00fcmleri, bir m\u00fc\u015fteri aramas\u0131nda harcanan ortalama s\u00fcre ile birlikte de\u011ferlendirilmektedir. M\u00fc\u015fteri deneyiminin m\u00fckemmel olmas\u0131 i\u00e7in FCR \u00f6l\u00e7\u00fcm\u00fcn\u00fcn\u00a0 d\u00fczenli bir \u015fekilde yap\u0131lmas\u0131 gereklidir.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08bb9c0 elementor-widget elementor-widget-heading\" data-id=\"08bb9c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00c7al\u0131\u015fan Devir H\u0131z\u0131<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74c02c1 elementor-widget elementor-widget-text-editor\" data-id=\"74c02c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #808080;\"><a  style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-metrikleri\/\">En \u00f6nemli \u00e7a\u011fr\u0131 merkezi metriklerinden<\/a> biri olan \u00e7al\u0131\u015fan devir h\u0131z\u0131, \u00e7a\u011fr\u0131 merkezinin verimlili\u011fini ve deneyimini \u00f6l\u00e7mektedir. \u00c7a\u011fr\u0131 merkezinde \u00e7al\u0131\u015fan personellerin, deneyimli ve bilgi sahibi olmalar\u0131 olduk\u00e7a m\u00fchimdir. \u0130\u015ften ayr\u0131lan nitelikli \u00e7al\u0131\u015fanlar\u0131n yerine gelen ki\u015filerin, kendini ortalama bir s\u00fcre i\u00e7erisinde geli\u015ftirmesi gereklidir. Bu durum, \u00e7al\u0131\u015fan\u0131n bilgili olmas\u0131n\u0131 sa\u011flamak i\u00e7in tekrar efor sarf etmesi anlam\u0131na gelmektedir. Nitelikli ve bilgili \u00e7al\u0131\u015fanlar\u0131n i\u015f kayb\u0131n\u0131 \u00f6nlemek i\u00e7in ekibe yard\u0131mc\u0131 olacak ara\u00e7lar ve iyi bir \u00e7al\u0131\u015fma ortam\u0131 sa\u011flamak \u00f6nemlidir.<\/span>\n<div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1102a09 elementor-widget elementor-widget-heading\" data-id=\"1102a09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Servis Seviyesi (SL)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a67ac97 elementor-widget elementor-widget-text-editor\" data-id=\"a67ac97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Servis seviyesi, \u00e7a\u011fr\u0131 merkezinin verimlili\u011fini \u00f6l\u00e7meye yarayan \u00f6nemli metriklerden biridir. SL, \u00e7a\u011fr\u0131 merkezlerinin al\u0131c\u0131ya sa\u011flad\u0131\u011f\u0131 hizmet oran\u0131d\u0131r. SL al\u0131c\u0131 ve \u00e7a\u011fr\u0131 merkezi temsilcileri aras\u0131ndaki eri\u015fimi \u00f6l\u00e7meye yarayan \u00f6nemli bir metriktir. Servis seviyesi, iyi bir \u015fekilde \u00f6l\u00e7\u00fcld\u00fc\u011f\u00fcnde, i\u015fletmelerin hedeflerini belirlemeye ve nitelikli kararlar almas\u0131na yard\u0131mc\u0131 olmaktad\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be7fb99 elementor-widget elementor-widget-heading\" data-id=\"be7fb99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Memnuniyeti<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce466f elementor-widget elementor-widget-text-editor\" data-id=\"1ce466f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">G\u00fcn\u00fcm\u00fczde, m\u00fc\u015fterileri rakip firmaya kapt\u0131rmamak, \u00e7a\u011fr\u0131 merkezlerinin \u00e7ok benimsedi\u011fi konular\u0131n ba\u015f\u0131nda gelmektedir. \u00c7a\u011fr\u0131 merkezinin, m\u00fc\u015fterilerin gereksinimlerini ve beklentilerini kar\u015f\u0131lad\u0131\u011f\u0131ndan emin olmas\u0131 gerekmektedir.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db8929 elementor-widget elementor-widget-heading\" data-id=\"4db8929\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Kalite Y\u00f6netim Sistemi<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-870d369 elementor-widget elementor-widget-text-editor\" data-id=\"870d369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">Kalite y\u00f6netim sistemi, m\u00fc\u015fteri hizmetleri merkezinin geli\u015fmesi i\u00e7in \u00f6nemli bir metriktir. Kalite y\u00f6netim sistemi, i\u015fletmelere t\u00fcm etkile\u015fimleri belgeleme imkan\u0131 sunmaktad\u0131r. Kalite y\u00f6netim sistemleri sayesinde, m\u00fc\u015fteri ili\u015fkileri y\u00f6netimi daha iyi bir hale getirilebilmektedir.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf7b7a elementor-widget elementor-widget-heading\" data-id=\"1cf7b7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ortalama \u0130\u015fleme S\u00fcresi (AHT)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3131a elementor-widget elementor-widget-text-editor\" data-id=\"7c3131a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"color: gray;\">\u00c7a\u011fr\u0131 merkezinin geli\u015fmesi i\u00e7in uygulanan veri analitiklerinin sonuncusu olan AHT, takip edilmesi gereken \u00f6nemli \u00e7a\u011fr\u0131 merkezi \u00f6l\u00e7\u00fcmlerinden biridir.<br \/>Ortalama i\u015flem s\u00fcresi analizi, destek ve hizmet operasyonlar\u0131n\u0131z\u0131n ger\u00e7ekte ne kadar verimli olup olmad\u0131\u011f\u0131na dair kapsaml\u0131 bir fikir analizi sa\u011flamaktad\u0131r. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f50aa2d elementor-widget elementor-widget-heading\" data-id=\"f50aa2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">II.Veri Analiti\u011fi \u0130le \u00c7a\u011fr\u0131 Merkezi Kalitesi Nas\u0131l \u0130yile\u015ftirilir?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934feff elementor-widget elementor-widget-text-editor\" data-id=\"934feff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"COLOR:GRAY\">\u0130leti\u015fim merkezi operasyonlar\u0131nda analizlerden yararlanmak, \u00e7a\u011fr\u0131 merkezi verimlili\u011fini kesinlikle art\u0131rmaktad\u0131r. \u00c7a\u011fr\u0131 merkezinizi veri analiti\u011fi ile geli\u015ftirmek i\u00e7in \u00f6ncelikli \u00f6nem vermeniz gereken alanlar;<\/span><\/li><ul style=\"COLOR:BLACK\">\n \t<li>\u00c7a\u011fr\u0131 Merkezi \u00c7al\u0131\u015fan\u0131n\u0131 De\u011ferlendirme<\/li>\n \t<li>M\u00fc\u015fteri Hizmetleri \u00c7a\u011fr\u0131lar\u0131n\u0131 Azaltma<\/li>\n \t<li>M\u00fc\u015fteri Deneyimini Geli\u015ftirmek<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2631e19 elementor-widget elementor-widget-heading\" data-id=\"2631e19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00c7a\u011fr\u0131 Merkezi \u00c7al\u0131\u015fan\u0131n\u0131 De\u011ferlendirme<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16c0c3 elementor-widget elementor-widget-text-editor\" data-id=\"d16c0c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #808080;\">\u00c7a\u011fr\u0131 merkezi temsilcisi performans\u0131n\u0131 de\u011ferlendirmek i\u00e7in, performans analizi ve konu\u015fma analizi yaz\u0131l\u0131m teknolojileri kullan\u0131labilir. Bu yaz\u0131l\u0131m sistemleri sayesinde, \u00e7a\u011fr\u0131 merkezi personelinin eksikliklerini ve konu\u015fma i\u00e7indeki bo\u015fluklar %100 analiz edilebilmektedir.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc5198 elementor-widget elementor-widget-heading\" data-id=\"3cc5198\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Hizmetleri \u00c7a\u011fr\u0131lar\u0131n\u0131 Azaltmak<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2ed20 elementor-widget elementor-widget-text-editor\" data-id=\"0a2ed20\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #808080;\">T\u00fcketici tabanl\u0131 analiz ve tahmine dayal\u0131 analitik ile m\u00fc\u015fteri hizmetleri \u00e7a\u011fr\u0131lar\u0131 azalt\u0131labilmektedir. Bu analizler ile al\u0131c\u0131 davran\u0131\u015flar\u0131 \u00f6ng\u00f6r\u00fclebilir ve m\u00fc\u015fteri hizmet \u00e7a\u011fr\u0131lar\u0131 azalt\u0131labilir hale getirilmektedir. Ayr\u0131ca, m\u00fc\u015fteri hizmetleri temsilcilerinin i\u015flerini kolayla\u015ft\u0131rmak i\u00e7in ak\u0131ll\u0131 IVR (interaktif sesli yan\u0131t sistemleri) entegre edilebilmektedir.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5828c0 elementor-widget elementor-widget-heading\" data-id=\"d5828c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">M\u00fc\u015fteri Deneyimini Geli\u015ftirmek<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdea06 elementor-widget elementor-widget-text-editor\" data-id=\"bfdea06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #808080;\">Metin analiti\u011fi sistemleri sayesinde <a style=\"font-size: 20px; line-height: 32px; text-decoration: underline; color: #910045;\" href=\"https:\/\/www.creafone.com\/en\/blog\/musteri-deneyimi-gelistirme-yontemleri\/\">m\u00fc\u015fteri deneyimi m\u00fcthi\u015f bir \u015fekilde geli\u015fmektedir<\/a>. Metin analiti\u011fi sistemi sayesinde olu\u015fan; chatbot, Whatsapp ve Siri gibi uygulamalar \u00e7a\u011fr\u0131 merkezinin m\u00fcthi\u015f bir \u015fekilde i\u015fine yaramaktad\u0131r. Bu i\u015flevli yaz\u0131l\u0131m sistemleri, \u00e7a\u011fr\u0131 merkezini yo\u011funlu\u011funu azaltarak; m\u00fc\u015fteri deneyiminin artmas\u0131na yard\u0131mc\u0131 olmaktad\u0131r.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? \u00c7a\u011fr\u0131 merkezi verilerini analiz etmek, operasyonel ba\u015far\u0131n\u0131n anahtarlar\u0131ndan biridir. M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011finden, \u00e7a\u011fr\u0131 merkezi operat\u00f6rlerinin ne t\u00fcr bir ko\u00e7lu\u011fa ihtiya\u00e7 duyabilece\u011fine veya m\u00fc\u015fteri memnuniyetinin nas\u0131l art\u0131r\u0131laca\u011f\u0131 hakk\u0131nda pek \u00e7ok de\u011ferli konuda i\u015fletmelere fikir vermektedir. \u0130\u015fletmelerin %61&#8217;i m\u00fc\u015fteri verilerini yakalamak ve \u00e7a\u011fr\u0131 merkezi deneyimini [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12975,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56],"tags":[],"class_list":["post-12970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-musteri-hizmetleri"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\" \/>\n<meta property=\"og:site_name\" content=\"CREAFONE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/creafonecc\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-21T08:30:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-26T14:17:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1709\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Creafone\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@creafone\" \/>\n<meta name=\"twitter:site\" content=\"@creafone\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Creafone\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\"},\"author\":{\"name\":\"Creafone\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b\"},\"headline\":\"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir?\",\"datePublished\":\"2022-01-21T08:30:05+00:00\",\"dateModified\":\"2022-01-26T14:17:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\"},\"wordCount\":1172,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.creafone.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg\",\"articleSection\":[\"M\u00fc\u015fteri Hizmetleri\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\",\"url\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\",\"name\":\"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE\",\"isPartOf\":{\"@id\":\"https:\/\/www.creafone.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg\",\"datePublished\":\"2022-01-21T08:30:05+00:00\",\"dateModified\":\"2022-01-26T14:17:43+00:00\",\"description\":\"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage\",\"url\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg\",\"contentUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg\",\"width\":2560,\"height\":1709,\"caption\":\"Customer Satisfaction Service Care Problem Solving\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/www.creafone.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00fc\u015fteri Hizmetleri\",\"item\":\"https:\/\/www.creafone.com\/en\/blog\/category\/musteri-hizmetleri\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.creafone.com\/#website\",\"url\":\"https:\/\/www.creafone.com\/\",\"name\":\"CREAFONE\",\"description\":\"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi\",\"publisher\":{\"@id\":\"https:\/\/www.creafone.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.creafone.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.creafone.com\/#organization\",\"name\":\"Creafone\",\"url\":\"https:\/\/www.creafone.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"contentUrl\":\"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png\",\"width\":250,\"height\":34,\"caption\":\"Creafone\"},\"image\":{\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/creafonecc\/\",\"https:\/\/x.com\/creafone\",\"https:\/\/www.instagram.com\/creafonecc\",\"https:\/\/linkedin.com\/company\/creafone\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b\",\"name\":\"Creafone\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creafone.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g\",\"caption\":\"Creafone\"},\"sameAs\":[\"https:\/\/www.creafone.com\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE","description":"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/","og_locale":"en_US","og_type":"article","og_title":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE","og_description":"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.","og_url":"https:\/\/www.creafone.com\/en\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/","og_site_name":"CREAFONE","article_publisher":"https:\/\/www.facebook.com\/creafonecc\/","article_published_time":"2022-01-21T08:30:05+00:00","article_modified_time":"2022-01-26T14:17:43+00:00","og_image":[{"width":2560,"height":1709,"url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg","type":"image\/jpeg"}],"author":"Creafone","twitter_card":"summary_large_image","twitter_creator":"@creafone","twitter_site":"@creafone","twitter_misc":{"Written by":"Creafone","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#article","isPartOf":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/"},"author":{"name":"Creafone","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b"},"headline":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir?","datePublished":"2022-01-21T08:30:05+00:00","dateModified":"2022-01-26T14:17:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/"},"wordCount":1172,"commentCount":0,"publisher":{"@id":"https:\/\/www.creafone.com\/#organization"},"image":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage"},"thumbnailUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg","articleSection":["M\u00fc\u015fteri Hizmetleri"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/","url":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/","name":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir? - CREAFONE","isPartOf":{"@id":"https:\/\/www.creafone.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage"},"image":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage"},"thumbnailUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg","datePublished":"2022-01-21T08:30:05+00:00","dateModified":"2022-01-26T14:17:43+00:00","description":"M\u00fc\u015fteri hizmetleri verileri; \u00e7a\u011fr\u0131 merkezi performans\u0131n\u0131n nas\u0131l iyile\u015ftirilece\u011fi ve m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 hakk\u0131nda i\u015fletmelere fikir vermektedir.","breadcrumb":{"@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#primaryimage","url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg","contentUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2022\/01\/customer-satisfaction-service-care-problem-solving-scaled.jpg","width":2560,"height":1709,"caption":"Customer Satisfaction Service Care Problem Solving"},{"@type":"BreadcrumbList","@id":"https:\/\/www.creafone.com\/blog\/cagri-merkezi-verileri-nedir-ve-nasil-analiz-edilir\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/www.creafone.com\/"},{"@type":"ListItem","position":2,"name":"M\u00fc\u015fteri Hizmetleri","item":"https:\/\/www.creafone.com\/en\/blog\/category\/musteri-hizmetleri\/"},{"@type":"ListItem","position":3,"name":"\u00c7a\u011fr\u0131 Merkezi Verileri Nedir? Nas\u0131l Analiz Edilir?"}]},{"@type":"WebSite","@id":"https:\/\/www.creafone.com\/#website","url":"https:\/\/www.creafone.com\/","name":"CREAFONE","description":"D\u0131\u015f Kaynak \u00c7a\u011fr\u0131 Merkezi","publisher":{"@id":"https:\/\/www.creafone.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.creafone.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.creafone.com\/#organization","name":"Creafone","url":"https:\/\/www.creafone.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png","contentUrl":"https:\/\/www.creafone.com\/wp-content\/uploads\/2021\/09\/Creafone_LogoSon.png","width":250,"height":34,"caption":"Creafone"},"image":{"@id":"https:\/\/www.creafone.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/creafonecc\/","https:\/\/x.com\/creafone","https:\/\/www.instagram.com\/creafonecc","https:\/\/linkedin.com\/company\/creafone"]},{"@type":"Person","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/ce2dd5385b9ac07128ae73bcd28ebc2b","name":"Creafone","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.creafone.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b8c54b45b11c2aedf0634d7fdb9ec29d3a44dccf2c6bc4444b89e8c4a4236f5e?s=96&d=blank&r=g","caption":"Creafone"},"sameAs":["https:\/\/www.creafone.com"]}]}},"_links":{"self":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/12970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/comments?post=12970"}],"version-history":[{"count":18,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/12970\/revisions"}],"predecessor-version":[{"id":13123,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/posts\/12970\/revisions\/13123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/media\/12975"}],"wp:attachment":[{"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/media?parent=12970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/categories?post=12970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.creafone.com\/en\/wp-json\/wp\/v2\/tags?post=12970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}